Quality Engineer II in Burlington, MA at Keurig Dr Pepper

Date Posted: 11/27/2020

Job Snapshot

Job Description

 The Quality Engineer - Sustaining, occupies a key role in the Quality Engineering – Appliance department, by monitoring field performance and assembly production issues to drive continuous improvements and customer satisfaction. This position works closely with the Technology, Contract Manufacturing Suppliers, 3rd party logistics and other Quality teams on multiple activities in support of on-going product quality/ reliability improvement efforts.  The Quality Engineer - Sustaining, is responsible for appliance and related manufacturing process quality compliance. This function applies strong technical expertise in appliance technology and quality tool knowledge to Keurig appliance evaluation to assure that all specifications are fulfilled.

This individual will have the ability to create and maintain product qualification documents used to evaluate new/ revised appliance compliance within company standards. The position requires knowledge of quality systems, statistical tools, lean six sigma methodologies, process capability, and understanding of control plans and process flow. Additionally, this person needs to apply strong data knowledge to analyze test and field performance data, and develop fact base summaries to be used as part of the business case required for improvement initiatives.  This position would have responsibility for coordinating product reworks when required, establishing process and testing strategy for the rework.

 What you will do:

  • Help drive failure and root cause analysis on electromechanical appliance systems
  • Work closely with the Product, Engineering and Contract Manufacturer teams in support of identifying and correcting issues underlying customer complaints/returns in a fast paced consumer product environment
  • Responsible for sustaining quality oversite on At Home (AH) brewer models
  • Work closely with Contract Manufacturers to ensure corrective and preventative actions are cut in timely and accurately.
  • Work closely with data analytics, Triage, internal testing and customer care teams to assess reasons for returns
  • Hands of review of customer product returns, manage material disposition and track recurring issues for 8D
  • Coordinate retailer reverse logistics and brewer recycling/refurbishment programs
  • Lead quality interface with 3rd party logistics (3PL) to coordinate inventory holds and rework as well as assessment and disposition of non-conformances
  • Support packaging category team to ensure product packaging testing meets required standards
  • Coordinate and execute corrective action and preventive action (CAPA/8D) process
  • Evaluate current hardware and software test methods, propose and implement additional testing to current product platform
  • Present and review data/reports related to specific issues to peers and executives
  • Establish standard procedure formats and maintain library of QC protocol documents that can be readily used by other teams as required
  • Foster working relationships amongst partners to promote quality, robustness, and reliability.
  • Up to 10% domestic and international travel required


What you must have:

  • BS degree in Engineering or equivalent
  • 3+ years’ experience in support of development and production of consumer goods in a global setting are highly desired
  • Previous experience in a consumer product quality role is highly desired
  • Good working knowledge of statistical analysis and problem solving tools
  • Experience with reverse logistics desired
  • Experience coordinating hardware or software rework across global supply chain desired
  • Familiarity  with electronic/ electrical circuits and knowledge of controller /user interface applications  are desirable
  • Experienced with contract manufacturing and supplier quality management and auditing
  • Effective interpersonal, communication, planning, problem solving, and organizational skills in a global environment
  • Continuous improvement mindset
  • Self-motivated and experienced in dealing with ambiguity while performing critical project steps
  • Experienced in defining project prioritization and flexible to shift project focus upon business decisions
  • Proficient in MS Word, Excel, Visio and Power Point.
  • Previous experience in data analytics and tools (i.e. SQL, Tableau) is highly desired
  • Familiarity  with software packages such as JMP, SQL, Tableau, TrackWise, TeamCenter, Confluence, Jira, are desirable
  • Six Sigma Certification desirable


Company Overview & EEO Statement

Keurig Dr Pepper (KDP) is a leading coffee and beverage company in North America with dual headquarters in Burlington, MA and Plano, TX, with annual revenue in excess of $11 billion. KDP holds leadership positions in soft drinks, specialty coffee and tea, water, juice and juice drinks and mixers, and markets the #1 single serve coffee brewing system in the U.S. The Company maintains an unrivaled distribution system that enables its portfolio of more than 125 owned, licensed and partner brands to be available nearly everywhere people shop and consume beverages. With a wide range of hot and cold beverages that meet virtually any consumer need, KDP key brands include Keurig®, Dr Pepper®, Green Mountain Coffee Roasters®, Canada Dry®, Snapple®, Bai®, Mott’s® and The Original Donut Shop®. The Company employs more than 25,000 employees and operates more than 120 offices, manufacturing plants, warehouses and distribution centers across North America.

Benefits built for you: Our people are the heart of our business, which is why we offer robust benefits to support your health and wellness as well as your personal and financial well-being. We also provide employee programs designed to enhance your professional growth and development while ensuring you feel valued, inspired and appreciated at work.

Keurig Dr Pepper Inc. is an equal opportunity employer and affirmatively seeks diversity in its workforce. Keurig Dr Pepper Inc. recruits qualified applicants and advances in employment its employees without regard to race, color, religion, gender, sex, sexual orientation, gender identity, gender expression, age, disability, genetic information, ethnic or national origin, marital status, veteran status, or any other status protected by law. EOE Minorities/Females/Protected Veterans/Disabled

Candidates must be able to pass a background check and drug test, as applicable for the role