Quality Coach in Jericho, VT at Keurig Dr Pepper

Date Posted: 12/3/2019

Job Snapshot

Job Description

Quality Coach


JOB OVERVIEW: As the Quality Coach you will supervise and provide day to day leadership to a team of Quality Technicians to ensure Quality plans are met. The Coach will be involved in designing experiments for product, packaging and line qualifications, analyzing and solving quality problems, preparing procedures, and training team members. You will perform audits, analyze quality costs and other quality data, and apply quality tools and fundamental statistical methods for process control to ensure production of products and processes are consistent with established standards. You will promote and support Keurig Dr Pepper’s (KDRP) Continuous Improvement efforts and initiatives.

SUPERVISORY RESPONSIBILITIES:  This position will provide leadership and direction to four (4) Quality Technicians.


What you will do:

  • Provide leadership and direction to Quality Technicians by managing the workload, training and employee relations issues.
  • Ensure quality and food safety initiatives to link product development, manufacturing, process improvement with customer expectations are maintained.
  • Ensure plant is “inspection ready” in compliance with CFR Title 21 and SQF requirements in preparation for third party, Partner, regulatory and certification audits, and support the Essex SQF Practitioner in any other compliance and auditing functions as needed.
  • Manage the collection, analysis and reporting of performance and product conformance quality data to inform production department managers on status and priorities of quality issues.
  • Support training of Quality team members and Plant personnel in their QC process to ensure the proper performance to KDRP Quality testing procedures, Quality policies and compliance with KDRP and customer specifications (i.e., Quality Manual).
  • Perform audits and Quality tests with operations and QA staff to address quality related issues.
  • Audit production processes to record, document, and evaluate consistency to customer and KDRP specifications and validation of corrective actions over time.
  • Develop and maintain quality information records and reports (customer complaints, internal issues, etc.) to adequately communicate production capabilities and quality issue priorities and status, with regular reporting.
  • Assist with investigation of internal and external complaints
  • Problem solve, troubleshoot and resolve quality issues – utilizing quality tools (cause and effect, process mapping, statistical methods, etc.) with the ultimate goal being implementation of effective corrective actions.
  • Monitor production QC performance to ensure that labeling, product information and product packaging satisfies KDRP and/or customer specifications.
  • Help facilitate dispositions/resolutions to daily production quality issues as needed.
  • Use and maintain quality databases (design, create, import, export, query, report, analyze)
  • Ensure the staff is aware of their responsibility to report food safety, quality and regulatory compliance to the plant or division personnel with authority to initiate action
  • Responsible for ensuring the production of a safe, wholesome and quality product and requires trained designees to do the same.
  • Represent Essex with Corporate Quality functions
  • Assist in hiring and training of new employees
  • Perform other duties as requested by management
  • Follow all KDRP policies and procedures


What you must have:

  • Bachelor of Science degree in Food Science, Engineering, or related field highly preferred
  • Minimum 3 years work experience with a degree, or 5 years of experience without degree, in a product development or quality role, preferably in food manufacturing
  • Demonstrated expertise in building Quality Plans including strategy and tactics that have successfully met Quality/Food Safety KPI’s and Quality Goals
  • Experience leading Quality teams in a manufacturing and/or laboratory setting
  • Advanced understanding of GMP, HACCP, FSMA, Safe Quality Food (SQF) Principles, Food Defense Principles & Quality Management Systems.
  • Previous experience using SAP, Interspec, MES, and Trackwise is preferred.
  • Experience leading execution of a strong CAPA (Corrective Action / Preventative Action) program and/or A3’s that drove site improvement in Quality and Regulatory Compliance.
  • Certification in HACCP and SQF preferred
  • Excellent written and verbal communication skills across a broad variety of departments
  • Demonstrated ability to lead teams and multiple projects altogether and simultaneously
  • Ability to positively and comfortably handle and prioritize multiple tasks in a fast-paced environment with self-motivation and focused attention to detail.
  • Must be able to travel occasionally, work in a team environment, and work a flexible schedule, on various shifts as needed.
  • Ability to develop protocols, training materials and reports
  • Self starter; take charge, positive and proactive attitude
  • Working knowledge of all Microsoft Office applications 

Company Overview & EEO Statement

Keurig Dr Pepper (KDP) is a leading coffee and beverage company in North America with dual headquarters in Burlington, MA and Plano, TX, with annual revenue in excess of $11 billion. KDP holds leadership positions in soft drinks, specialty coffee and tea, water, juice and juice drinks and mixers, and markets the #1 single serve coffee brewing system in the U.S. The Company maintains an unrivaled distribution system that enables its portfolio of more than 125 owned, licensed and partner brands to be available nearly everywhere people shop and consume beverages. With a wide range of hot and cold beverages that meet virtually any consumer need, KDP key brands include Keurig®, Dr Pepper®, Green Mountain Coffee Roasters®, Canada Dry®, Snapple®, Bai®, Mott’s® and The Original Donut Shop®. The Company employs more than 25,000 employees and operates more than 120 offices, manufacturing plants, warehouses and distribution centers across North America.

Benefits built for you: Our people are the heart of our business, which is why we offer robust benefits to support your health and wellness as well as your personal and financial well-being. We also provide employee programs designed to enhance your professional growth and development while ensuring you feel valued, inspired and appreciated at work.

Keurig Dr Pepper Inc. is an equal opportunity employer and affirmatively seeks diversity in its workforce. Keurig Dr Pepper Inc. recruits qualified applicants and advances in employment its employees without regard to race, color, religion, gender, sex, sexual orientation, gender identity, gender expression, age, disability, genetic information, ethnic or national origin, marital status, veteran status, or any other status protected by law. EOE Minorities/Females/Protected Veterans/Disabled

Candidates must be able to pass a background check and drug test, as applicable for the role.