Internal Communications Manager - HR in Plano, TX at Keurig Dr Pepper

Date Posted: 7/27/2020

Job Snapshot

Job Description

The Internal Communications Manager for HR is responsible for developing and delivering effective internal communications and change strategies for highly visible activities in support of employees in various roles including sales and frontline. This position calls for a creative and strategic business-minded thinker and talented communications professional with exceptional writing, project management and stakeholder management skills. The ability to successfully manage multiple priorities and stakeholders in a fast-paced environment is essential. Join a visionary, creative team who is supporting the business as it grows and transforms.

This individual will be responsible for developing and implementing engaging and informative employee-targeted communications plans and content across all areas of the business and delivering those messages through a variety of communications channels and mediums. This individual must be able to communicate business, HR, financial, operational and cultural information clearly and accurately, including the ability to develop content that is accessible, understandable, and engaging for the audience. This includes aligning messaging with the company’s purpose, mission, priorities and culture, understanding diverse employee needs, and developing plans and tactics that address those needs.


What you will do:

  • Develop and implement innovative communication and change management strategies and plans
  • Establish a regular cadence of relevant, easily accessible content through various communication channels
  • Coordinate closely across the team to ensure message alignment and integration across multiple topics and channels
  • Measure, report and adjust communications and change management activities as part of the larger Communications team
    • Advises business project sponsors and teams on change management and communication approaches to support successful project outcomes
    • Develops communication and change management plans in collaboration with sponsors and stakeholders to execute strategic initiatives
    • Monitors communication plan milestone completion; identifies process and operational roadblocks; owns and consults solution development with stakeholders, and escalates critical decisions to reach alignment
    • Owns major end-to-end processes and events on a project, takes initiative, and uses problem solving skills to think beyond the task to the outcome that needs to be achieved
    • Independently gathers information from a variety of sources; to analyze, interpret, and summarize data gathered, and to deliver insights
    • Creates comprehensive and effective change management strategies to mitigate risk and ensure project success
    • Establishes partnerships and consults with key business stakeholders and team members
    • Fosters teamwork, collaboration, and learning within the team contributing to a positive work environment
    • Provides feedback to project team members as necessary for high performance
    • Knowledgeable in strategic communications planning methodology, leading edge practices, trends and information; aware of employee engagement strategies and innovative tactics being applied in the marketplace


What you must have:

  • B.S. in Communications, Business, Human Resources or related degree preferred, Master’s preferred
  • Minimum 5 years of progressive related experience in communications and organizational change
  • Exceptional writing, communication, storytelling, and project management skills
  • Strong PowerPoint and visual design skills
  • Experience in developing communications plans and tactics to achieve business objectives
  • Experience communicating to frontline teams
  • Ability to manage deadlines and deliver results in a fast-paced environment
  • Experience in managing events like leadership conferences, town halls and webcasts
  • Experience working with agencies, graphic designers and other creative support
  • Outstanding ability to manage relationships and balance customer, project, organization, and team needs to ensure mutually beneficial outcomes
  • Excellent consultative skills and ability to communicate effectively across varied stakeholder audiences, including senior organizational leaders
  • Comfortable working in a high volume, fast-paced, rapidly changing, results-oriented work environment
  • Must be able to develop and clearly and concisely present a professional product to multiple levels of management
  • Must be well organized, able to prioritize work, manage time effectively, and follow through on commitments
  • Experience in effective change management techniques and implementation
  • Participate in continuous process improvement on the job, and follow KDP communications best practice
  • Ability to get along with others, be punctual, and follow instructions
  • Ability to follow Keurig Dr Pepper policies and procedures as well as our operating principles
  • Anticipated travel up to 20% (when business travel resumes)



Company Overview & EEO Statement

Keurig Dr Pepper (KDP) is a leading coffee and beverage company in North America with dual headquarters in Burlington, MA and Plano, TX, with annual revenue in excess of $11 billion. KDP holds leadership positions in soft drinks, specialty coffee and tea, water, juice and juice drinks and mixers, and markets the #1 single serve coffee brewing system in the U.S. The Company maintains an unrivaled distribution system that enables its portfolio of more than 125 owned, licensed and partner brands to be available nearly everywhere people shop and consume beverages. With a wide range of hot and cold beverages that meet virtually any consumer need, KDP key brands include Keurig®, Dr Pepper®, Green Mountain Coffee Roasters®, Canada Dry®, Snapple®, Bai®, Mott’s® and The Original Donut Shop®. The Company employs more than 25,000 employees and operates more than 120 offices, manufacturing plants, warehouses and distribution centers across North America.

Benefits built for you: Our people are the heart of our business, which is why we offer robust benefits to support your health and wellness as well as your personal and financial well-being. We also provide employee programs designed to enhance your professional growth and development while ensuring you feel valued, inspired and appreciated at work.

Keurig Dr Pepper Inc. is an equal opportunity employer and affirmatively seeks diversity in its workforce. Keurig Dr Pepper Inc. recruits qualified applicants and advances in employment its employees without regard to race, color, religion, gender, sex, sexual orientation, gender identity, gender expression, age, disability, genetic information, ethnic or national origin, marital status, veteran status, or any other status protected by law. EOE Minorities/Females/Protected Veterans/Disabled

Candidates must be able to pass a background check and drug test, as applicable for the role.