Assoc Mgr, Operations VH

Assoc Mgr, Operations VH 

Mississauga, ON

Permanent, full-time

Founded upon the knowledge of nearly a century of roasting expertise, Van Houtte Coffee Services is proud of our Van Houtte® Master Roaster heritage. As a division of Keurig Canada, we combine this rich history to the revolutionary innovations of the Keurig® brewing system, bringing to our customers a unique combination of technology and tradition. Together, we provide the perfect brew. 

With 25 branches across Canada and more than 450 employees, we serve over 1 million cups every single day. 

What you will do:

• Oversee our delivery and warehouse teams composed of Technical, Delivery and Warehouse Associates. (7-12)
• Ensure that all customers are receiving top level service and that service levels are met.
• Supervise warehouse activities and ensure inventory targets are attained (i.e.: inventory values, days of inventory on hand, etc.)
• Maintain positive staff relations through consistent and effective communication including staff meetings, weekly reviews, route rides, and one on one communication.
• Make sure relevant administrative procedures are carried out correctly and efficiently in accordance with company policies.
• Oversee and manage administrative processes and procedures, ensuring these are executed and completed efficiently and in accordance with corporate policy
• Manage, and support the employee lifecycle (recruitment, orientation, and onboarding, retention, and offboarding). Provide coaching and performance feedback, supporting professional growth, training, and development
• Ensures an inclusive and collaborative work environment that is aligned with KDP values and policies
• Collaborate closely with Associate Managers and leaders across the territory and country to promote synergy

Our company culture might be for you if:

• You are a customer first, roll-up-my-sleeves and get-it-done enthusiast.
• You see grey zones, blurry lines and change as an opportunity to improve.
• You chase down solutions to obstacles and revel when faced with challenges.
• You preach teamwork, resourcefulness and entrepreneurial thinking.

This role might be for you if:

• You have strong experience in operations and people management (5 years)
• You are a good communicator who likes to coach, lead and build high-performance teams
• You are problem solver who easily navigates through ambiguity and unforeseen situations
• You like planning, optimizing and playing within key performance indicators
• You foster a safe work environment by promoting Occupational Health and Safety policies.

#VHCS

Keurig Dr Pepper Canada is a leading multi-national beverage company, with offices all over the world and across Canada.  From coast to coast, Keurig Dr Pepper Canada offers a beverage for everyone, for every occasion and for all Canadians. Because of the global and national scope of the role we are recruiting for above, as well as the cross functional needs required of this role, we have determined that French & English language (written and spoken) are required. We have further evaluated that the English knowledge already required from other employees is insufficient for the performance of the duties requiring the knowledge of English and that the number of positions for which we require such knowledge is the smallest possible to ensure the effective accomplishment of our mission.