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Quality Supervisor

Tucson, Arizona Job ID 100409 Job Category Supply Chain Job Level Supervisor Position Type Full-Time

Quality Supervisor - Tucson, AZ

As the Quality Supervisor you will supervise and provide day to day leadership to a team of Quality Technicians to ensure Quality plans are met. The Quality Supervisor will be involved in designing experiments for product, packaging and line qualifications, analyzing and solving quality problems, preparing procedures, and training inspectors.  You will perform audits, analyze quality costs and other quality data, and apply quality tools and fundamental statistical methods for process control to ensure production of products and processes are consistent with established standards.  You will promote and support Keurig Dr Pepper’s Continuous Improvement efforts and initiatives.

What you will do:

  • Provide leadership and direction to QA Techs by managing the workload, training and employee relations issues.
  • Ensure quality and food safety initiatives to link product development, manufacturing, process improvement with customer expectations are maintained.
  • Ensure plant is “inspection ready” in compliance with requirements in preparation for third party, partner, regulatory, and certification audits.
  • Manages the collection, analysis and reporting of performance and product conformance quality data to inform production department managers on status and priorities of quality issues.
  • Support training of Quality Teams and Plant personnel in their QC process to ensure the proper performance to Keurig Dr Pepper Quality testing procedures, Quality policies and compliance with KDRP and customer specifications (i.e., Quality Manual).
  • Perform audits and Quality tests with operations and QA staff to address quality related issues.
  • Audit production processes to record, document, and evaluate consistency to customer and Keurig Dr Pepper specifications and validation of corrective actions over time.
  • Develop and maintain quality information records and reports (customer complaints, internal issues, etc) to adequately communicate production capabilities and quality issue priorities and status, with regular reporting.
  • Problem solve, troubleshoot and resolve quality issues – utilizing quality tools (cause and effect, process mapping, statistical methods, etc) with the ultimate goal being implementation of effective corrective actions.
  • Monitor production QC performance to ensure that labeling, product information and product packaging satisfies Keurig Dr Pepper and/or customer specifications.
  • Helps facilitate dispositions/resolutions to daily production quality issues as needed.
  • Use and maintain quality databases (design, create, import, export, query, report, analyze)
  • Ensure the staff is aware of their responsibility to report food safety, quality and regulatory compliance with authority to initiate action
  • Responsible for ensuring the production of a safe, wholesome and quality product and requires trained designees when applicable.
  • Assists in hiring and training of new employees
  • Performs other duties as requested by management.
  • Follow all Keurig Dr Pepper policies and procedures.

Total Rewards

  • Target Salary Range: $70,000 annually +  bonus 
  • Actual placement within the compensation range may vary depending on experience, skills, and other factors
  • Benefits, subject to election and eligibility: Medical, Dental, Vision, Disability, Paid Time Off (including
    paid parental leave, vacation, and sick time), 401k with company match, Tuition Reimbursement, and Mileage Reimbursement
  • Annual bonus based on performance and eligibility


  • Bachelor of Science degree in Food Science, Engineering, Chemistry, Biology, or related field highly preferred
  • 3+ years experience in a product development or quality role, preferably in food manufacturing
  • Demonstrated expertise in building Quality Plans including strategy and tactics that have successfully met Quality/Food Safety KPI’s and Quality Goals
  • Advanced understanding of GMP, HACCP, FSMA, Safe Quality Food (SQF) Principles, Food Defense Principles & Quality Management Systems. (QMS)
  • Understanding of Lean Six Sigma/Continuous Improvement is helpful but not required 
  • Previous experience using SAP and SPC (InfinityQS) is preferred.
  • Excellent written and verbal communication skills across a broad variety of departments
  • Ability to positively and comfortably handle and prioritize multiple tasks in a fast-paced environment with self-motivation and focused attention to detail.
  • Ability to develop protocols, training materials and reports with the guidance of resources
  • Self starter; take charge, positive and proactive attitude

Company Overview


Keurig Dr Pepper (NASDAQ: KDP) is a modern beverage company with a bold vision built to deliver growth and opportunity.  We operate with a differentiated business model and world-class brand portfolio, powered by a talented and engaged team that is anchored in our values. We work with big, exciting beverage brands and the #1 single-serve coffee brewing system in North America at KDP, and we have fun doing it! 


Together, we have built a leading beverage company in North America offering hot and cold beverages together at scale. Whatever your area of expertise, at KDP you can be a part of a team that’s proud of its brands, partnerships, innovation, and growth. Will you join us? 


We strive to be an employer of choice, providing a culture and opportunities that empower our team of ~28,000 employees to grow and develop.  We offer robust benefits to support your health and wellness as well as your personal and financial well-being. We also provide employee programs designed to enhance your professional growth and development, while ensuring you feel valued, inspired and appreciated at work. 


Keurig Dr Pepper is an equal opportunity employer and affirmatively seeks diversity in its workforce. Keurig Dr Pepper recruits qualified applicants and advances in employment its employees without regard to race, color, religion, gender, sexual orientation, gender identity, gender expression, age, disability or association with a person with a disability, medical condition, genetic information, ethnic or national origin, marital status, veteran status, or any other status protected by law. 


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