Représentant succès client | Customer success representative

Requirements

Brewing a better world together™

We are looking for a Customer Success representative for a permanent full-time position.

Our company culture is for you if: 

• You are a customer first, roll up my sleeves and get it done enthusiast.
• You see grey zones, blurry lines and change as an opportunity to improve.
• You chase down solutions to obstacles and revel when faced with challenges.
• You preach teamwork, cooperation, and value partnerships.

Details of the role:

The CSR is responsible to manage and development an assigned portfolio of B2B customers based on customer location.

Portfolio size is approximately 1000 accounts.  

Our B2B customers can be reached by different channels of communication but mainly phone, emails, and web portal.  

The CSR role mainly oversees customers profitability by ensuring monthly contacts for product purchase and ensures entire customer satisfaction.

Responsibilities:

• Achieve individual and team sales goals on a weekly basis.
• Execute national sales initiatives, new product launches, programs, and services to support company growth & innovation.
• Achieve individual incremental sales targets by increasing lines per invoice, introducing new product categories and upgrading coffee solution on site.
• Make outbound calls to your assigned customers on a set schedule to fulfill orders.
• Support Account Managers assigned to your client portfolio through regular communication and updates.
• Ensure service levels are upheld and met, enforce a minimum order, and coordinate customer delivery schedule.
• Collaborate with regional operations and service teams to provide best in class response time to any service request stemming from the field.
• Perform all administrative tasks in relation to price list changes, opening/closing of accounts, equipment changes, and various resource changes as well as any other related tasks.

Qualifications: 

• 1 - 3 years of experience in a sales function, with relevant experience as a telephone sales/customer service agent.
• Knowledge and experience working with a sales and customer service systems and software. 

Competencies:

The ideal candidate for the role would demonstrate the following:

• Bilingual in English and French; written and spoken.
• Strong inclination towards sales, goal driven.
• Able to quickly establish and maintain relationships with customers.
• Adaptable; receptive to new ideas; willing and able to adjust to changing demands and circumstances.
• Proactive and self-starting; seizes opportunities and acts upon them; originates action and has the capacity to learn quickly.
• Resilient and persevering; strive for goals even in the face of adversity; copes with setbacks and has the ability to work under pressure.
• Problem-solving skills.
• Committed to the achievement and maintenance of quality; sets high standards and goals of performance for self and others, is accountable.
• Team player and positive leadership.
• Strong communication skills. Communicates orally in a manner which is clear, fluent, and to the point- both spoken and written.
• Organized and comfortable with multi-tasking

The Customer Success Representative is an important part of the sales, service and delivery team and is responsible for ensuring that our customers’ expectations and needs are fully satisfied.

In addition to a competitive compensation package including base salary plus yearly bonus, flexible benefits, RRSP and vacation, we also offer tuition reimbursement!

What are you waiting for to join our winning team?!

The selected candidate will be part of a dynamic and passionate sales team within a growing, ever-changing organization. In addition to a competitive compensation package including benefits, commissions, RRSP, and vacation time, we also offer tuition reimbursement and 52 hours of volunteer work yearly to help out in our communities!   

Keurig Dr Pepper Canada is a leading multi-national beverage company, with offices all over the world and across Canada.  From coast to coast, Keurig Dr Pepper Canada offers a beverage for everyone, for every occasion and for all Canadians. Because of the global and national scope of the role we are recruiting for above, as well as the cross functional needs required of this role, we have determined that French & English language (written and spoken) are required. We have further evaluated that the English knowledge already required from other employees is insufficient for the performance of the duties requiring the knowledge of English and that the number of positions for which we require such knowledge is the smallest possible to ensure the effective accomplishment of our mission. 

Company Overview

Keurig Dr Pepper (NASDAQ : KDP) est une entreprise de boissons moderne ayant une vision audacieuse qui vise à offrir croissance et opportunité.  Nous opérons avec un modèle d'affaires différencié et un portefeuille de marques de classe mondiale, alimentés par une équipe talentueuse, engagée et ancrée dans nos valeurs. Chez KDP, nous travaillons avec de grandes et passionnantes marques de boissons ainsi que le système d'infusion de café une tasse à la fois no 1 en Amérique du Nord, et nous prenons plaisir à le faire! 
  
Ensemble, nous avons créé une entreprise chef de file dans le domaine des boissons en Amérique du Nord, qui offre des boissons chaudes et froides à grande échelle. Quel que soit votre domaine d'expertise, chez KDP, vous pouvez faire partie d'une équipe fière de ses marques, de ses partenariats, de son innovation et de sa croissance. Aimeriez-vous vous joindre à nous? 
  
Nous nous efforçons d'être un employeur de choix, en offrant une culture et des opportunités qui permettent à nos quelque 28 000 employés de grandir et de se développer. Nous offrons de solides avantages sociaux qui appuient votre santé et votre mieux-être, et qui assurent votre bien-être personnel et financier. Nous offrons aussi à nos employés des programmes conçus pour vous permettre d'améliorer votre croissance et votre développement professionnels, et ce, tout en nous assurant que vous vous sentez valorisés, inspirés et appréciés au travail. 
 
******** 
Keurig Dr Pepper (NASDAQ: KDP) is a leading beverage company in North America, with a portfolio of more than 125 owned, licensed and partners brands and powerful distribution capabilities to provide a beverage for every need, anytime, anywhere. We operate with a differentiated business model and world-class brand portfolio, powered by a talented and engaged team that is anchored in our values. We work with big, exciting beverage brands and the #1 single-serve coffee brewing system in North America at KDP, and we have fun doing it! 
 
Together, we have built a leading beverage company in North America offering hot and cold beverages together at scale. Whatever your area of expertise, at KDP you can be a part of a team that’s proud of its brands, partnerships, innovation, and growth. Will you join us? 
 
We strive to be an employer of choice, providing a culture and opportunities that empower our team of ~28,000 employees to grow and develop.  We offer robust benefits to support your health and wellness as well as your personal and financial well-being. We also provide employee programs designed to enhance your professional growth and development, while ensuring you feel valued, inspired and appreciated at work.
 
Keurig Dr Pepper is an equal opportunity employer and affirmatively seeks diversity in its workforce. Keurig Dr Pepper recruits qualified applicants and advances in employment its employees without regard to race, color, religion, gender, sexual orientation, gender identity, gender expression, age, disability or association with a person with a disability, medical condition, genetic information, ethnic or national origin, marital status, veteran status, or any other status protected by law.