Customer Service Representative

Customer Service Representative for Maspeth, NY

The Customer Service Representative is responsible for working with our Independent Operators with the accurate settlement of delivery route and case sales. Including working with branch management and sales team with duties that will include, perform administrative tasks, data entry, data analyze, reporting and communication, scheduling meetings and setting up the logistic, system savvy, support between different team members and others.

Shift and Schedule:

• Full Time
• Monday through Friday at our Maspeth, NY facility
• 7:00 am start time 

Position Responsibilities:

• Orientations and all set up of ipads, Iphones, and ordering of uniforms.
• Cashiering for the local branch, including using an Iphone for samples, donations and employee orders.
• Maintaining/upgrading ipads, iphones when necessary.
• Preparing Weekly Payroll sheets.
• Ensure all daily, weekly, monthly, quarterly, and annual reports are on time and accurate. Pull, understand, interpret, and report out data in. Excel from systems including but not limited to Margin Minder, Salient, and SAP.
• Customer Maintenance support – setting up new accounts and maintaining old accounts.
• Redemption Center – Keying weekly orders and setting up new redemption centers.
• Keeping JJ Keller files and Drivers Alert training up to date.
• Physically checking the returns brought back on the delivery trucks.
• Maintain a high level of integrity when dealing with sensitive and confidential information.
• Prioritize requests and perform other duties as required.

• Pay range $25-$30 per hour
• Benefits, subject to eligibility: Medical, Dental and Vision, Paid Time Off, 401(k) program with employer match, Child & Elder Care, Adoption Benefits, Paid Parental Leave, Fertility Benefits, Employee Resource Groups, Breastmilk Shipping Services, Dependent Scholarship Program, Education Assistance, Employee Assistance Program, Personalized Wellness Platform and more!

• High school diploma or general equivalency diploma (GED)
• 3 years experience in an office environment
• 3 years experience with Microsoft Office to include Word, Excel and Outlook
• Previous experience with a CRM tool;  preferably in SAP

Keurig Dr Pepper (Nasdaq: KDP) is a leading beverage company with more than 150 owned, licensed and partner brands that meet a wide range of needs and occasions. Our North American refreshment beverage business holds leadership positions across carbonated soft drinks, water, juice and mixers with a portfolio of iconic brands such as Dr Pepper®, Canada Dry®, Mott’s®, A&W®, Peñafiel®, GHOST®, 7UP®, Snapple®, Clamato® and Core Hydration®. Our global coffee business spans more than 100 markets and includes the leading Keurig® single‑serve brewing system in the U.S. and Canada, along with powerhouse brands such as Peet’s, L’OR and Jacobs, and other regional coffee leaders. Our more than 50,000 employees aim to enhance the experience of every beverage and coffee occasion while making a positive impact for people, communities and the planet.

We strive to be an employer of choice, providing a culture and opportunities that empower our team to grow and develop. We offer robust benefits to support your health and wellness as well as your personal and financial well-being. We also provide employee programs designed to enhance your professional growth and development, while ensuring you feel valued, inspired and appreciated at work.

Whatever your area of expertise, at KDP you can be a part of a team that’s proud of its brands, partnerships, innovation and growth. Will you join us?

Keurig Dr Pepper is an equal opportunity employer and recruits qualified applicants and advances in employment its employees without regard to race, color, religion, gender, sexual orientation, gender identity, gender expression, age, disability or association with a person with a disability, medical condition, genetic information, ethnic or national origin, marital status, veteran status, or any other status protected by law.

A.I. Disclosure: 
KDP uses artificial intelligence to assist with initial resume screening and candidate matching. This technology helps us efficiently identify candidates whose qualifications align with our open roles.  AI does not make hiring decisions; all decisions throughout the hiring process are made by talent acquisition team members.  If you prefer not to have your application processed using artificial intelligence, you may opt out by emailing your resume and qualifications directly to kdpjobs@kdrp.com in lieu of clicking Apply. In order for your application to be considered and opted out of AI, you must include the words "AI Opt-Out" and either job title and location or Job ID # in the email subject line in your email application.