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Business Development Manager

London, Ontario Job ID 97786 Job Category Other Job Level Individual Contributor Position Type Full-Time

Great Brands & Great People.

As part of the Keurig Dr. Pepper family, Van Houtte Coffee Services was founded on the heritage of generations of coffee service entrepreneurs and pride ourselves on the highest levels of customer service day-in and day-out.

Founded upon the knowledge of nearly a century of roasting expertise, Van Houtte Coffee Services is proud of our Van Houtte® Master Roaster heritage. As a division of Keurig Canada, we combine this rich history to the revolutionary innovations of the Keurig® brewing system, bringing to our customers a unique combination of technology and tradition. Together, we provide the perfect brew.

With over 25 branches across Canada and more than 450 employees, we serve over 1 million cups every single day.

We are a dynamic, ever changing and fast paced environment and are proud to be part of Canada’s top 100 employers and Canada’s Top 100 Employers for young professionals.

We are looking for a Business Development Manager (BDM) to join our team in Waterloo, ON.

  • Identify and develop potential prospects or opportunities within the assigned territory 
  • Aggressively pursue competitive accounts, position and differentiate Van Houtte Coffee Services from competitors
  • Proactively manage and grow customer account requirements and increase sales by promoting new equipment and products
  • Sustain sales activities ; appointments, demos, proposals, cold calls and database updates
  • Manage trials and sales cycle for attributed accounts
  • Meet regularly with account customers to review their satisfaction and ensure expectations are met
  • Carry out regular meetings with front line reps; optimize communication with team members
  • Communicate any changes to customer service expectations
  • Prepare and present customized office coffee solutions to meet customer needs

The Business Development Manager is an important part of the sales, service and deliver team and is responsible for ensuring that our customers’ expectations and needs are fully satisfied!



  • 2-5 years of experience in a similar sales role
  • A college/University degree in commerce or equivalent field of study
  • Valid driver’s license and a clean driver’s abstract


  • Proficiency using MS Office suite (Power Point, Excel, Word, etc.) and Salesforce
  • Personal drive and internal motivation towards higher achievements and producing results
  • Ability to influence, negotiate and gain commitment at all organizational levels
  • Flexible and adaptable, willingness to take risks and try new approaches
  • Ability to work collaboratively and effectively in a team – oriented environment
  • Excellent communication skills
  • Strong customer service skills


Company Overview

Keurig Dr Pepper (NASDAQ: KDP) is a leading beverage company in North America, with a portfolio of more than 125 owned, licensed and partners brands and powerful distribution capabilities to provide a beverage for every need, anytime, anywhere. We operate with a differentiated business model and world-class brand portfolio, powered by a talented and engaged team that is anchored in our values. We work with big, exciting beverage brands and the #1 single-serve coffee brewing system in North America at KDP, and we have fun doing it! 
Together, we have built a leading beverage company in North America offering hot and cold beverages together at scale. Whatever your area of expertise, at KDP you can be a part of a team that’s proud of its brands, partnerships, innovation, and growth. Will you join us? 
We strive to be an employer of choice, providing a culture and opportunities that empower our team of ~28,000 employees to grow and develop.  We offer robust benefits to support your health and wellness as well as your personal and financial well-being. We also provide employee programs designed to enhance your professional growth and development, while ensuring you feel valued, inspired and appreciated at work.
Keurig Dr Pepper is an equal opportunity employer and affirmatively seeks diversity in its workforce. Keurig Dr Pepper recruits qualified applicants and advances in employment its employees without regard to race, color, religion, gender, sexual orientation, gender identity, gender expression, age, disability or association with a person with a disability, medical condition, genetic information, ethnic or national origin, marital status, veteran status, or any other status protected by law.


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