Senior Director of Infrastructure and Operations
Frisco, Texas Job ID 104494 Job Category Information Technology Job Level Sr Director Position Type Full-TimeKeurig Dr Pepper (KDP) is actively seeking a seasoned Senior Director of Infrastructure and Operations responsible for managing, optimizing, and delivery of all IT infrastructure and related IT operations used to enable business capabilities and services across the enterprise. This includes ensuring the resiliency, availability, efficiency, security, and scalability of all hosting environments, global network, compute services, and storage devices.
As a key member of the leadership team this role contributes to the development and execution of the enterprise-wide IT strategy and is responsible for ensuring the Infrastructure and Operations strategy delivers business value. This includes modernizing the IT Infrastructure and formalizing a rigorous technology lifecycle management program, improving the robustness and reliability of network services across a multitude of sites worldwide, and leveraging cloud services and innovative technology solutions. They will also define and implement the operating/staffing model and outcome-based service level agreements with any managed services providers.
Key Responsibilities
- Sets the mission, vision, & strategy for the Infrastructure and Operations function ensuring alignment with business goals & IT objectives.
- Develops and oversees the budget including planning/forecast accuracy & continuous cost-optimization.
- Manage cloud infrastructure, including public, private, & hybrid cloud environments as well as the design and implementation of onsite IT infrastructure solutions, including network, servers, and storage.
- Oversee day-to-day IT operations including system monitoring, performance tuning, and incident/change management to ensure high levels of service availability and problem management to prevent high impact incidents from recurring.
- Implement and enforce security policies to protect infrastructure from threats and ensure IT infrastructure adheres to and complies with corporate cybersecurity policies and relevant regulatory, data classification/privacy, and industry standards.
- Monitor and report on system performance, availability, & reliability issues and develop, maintain, & regularly test backup and recovery plans to ensure they work when needed.
- Manage relationships with vendors and service providers to fully exploit & ensure service delivery aligned with contractual obligations and perform technology lifecycle management to optimize, future proof, and eliminate technical debt of key infrastructure assets.
- Lead and coach the Infrastructure and Operations team including hiring, training, & performance management and foster continuous improvement & professional development to keep up with technological advancements and help them achieve their career aspirations.
Requirements
- Exceptional leadership skills, with the ability to develop and communicate an I&O vision that inspires and motivates staff and aligns with the IT and business strategy
- Effective influencing and negotiation skills in complex environments where resources required for success may not be in direct control of this role
- Evangelizing and implementing transformational initiatives where the target state included agile, DevOps, SRE, cloud adoption at scale.
- Consolidating operations capabilities in large, complex enterprise organizations to deliver improved efficiency, while balancing customer preferences for agility.
- Excellent analytical, strategic conceptual thinking, strategic planning, and execution skills
- Ability to identify, analyze, and solve complex technical problems using logical and methodical approaches.
- Capacity to develop creative solutions and improvements for existing systems and processes, leveraging a deep understanding of engineering principles.
- Ability to build consensus, make decisions based on many variables, and gain support for major initiatives.
- Self-starter who self-assesses and solicits feedback from others to improve their performance.
- Strong business acumen, including industry, domain-specific knowledge of the enterprise and its business units
- Delivery of hybrid working excellence to improve customer and user experiences
- Developing staff including coaching, mentoring and performance management.
- Maximizing effectiveness of nearshore / offshore resource models
- Building cloud management solutions, including software development, integration, and ongoing engineering aspects.
- Creating self-service mechanisms to streamline infrastructure provisioning and ongoing management
- Applying AI / ML to solve large data challenges and / or to enhance the customer experience
- Budget planning and financial management, preferably with showback model
- Deep understanding of current and emerging I&O technologies and practices, and how other enterprises are employing them
- Applying I&O capabilities to achieve regulatory or statutory compliance requirements.
- Establishing and improving DevOps, as well as other working practices (e.g., ITIL).
- Demonstrated ability to develop and execute a strategic staffing plan that ensures the right people are in the right roles at the right time, and employees are highly engaged and satisfied
- Leading cloud adoption (at scale), including establishing governance mechanisms, delivering migration projects and modifying I&O’s target operating model.
- Developing governance practices to track and measure the quality of services, and maintain service improvement plans.
- Third-party management, working closely with sourcing and vendor managers.
Company Overview
Keurig Dr Pepper (NASDAQ: KDP) is a modern beverage company with a bold vision built to deliver growth and opportunity. We operate with a differentiated business model and world-class brand portfolio, powered by a talented and engaged team that is anchored in our values. We work with big, exciting beverage brands and the #1 single-serve coffee brewing system in North America at KDP, and we have fun doing it!
Together, we have built a leading beverage company in North America offering hot and cold beverages together at scale. Whatever your area of expertise, at KDP you can be a part of a team that’s proud of its brands, partnerships, innovation, and growth. Will you join us?
We strive to be an employer of choice, providing a culture and opportunities that empower our team of ~28,000 employees to grow and develop. We offer robust benefits to support your health and wellness as well as your personal and financial well-being. We also provide employee programs designed to enhance your professional growth and development, while ensuring you feel valued, inspired and appreciated at work.
Keurig Dr Pepper is an equal opportunity employer and affirmatively seeks diversity in its workforce. Keurig Dr Pepper recruits qualified applicants and advances in employment its employees without regard to race, color, religion, gender, sexual orientation, gender identity, gender expression, age, disability or association with a person with a disability, medical condition, genetic information, ethnic or national origin, marital status, veteran status, or any other status protected by law.
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