Omni Operations Manager

Keurig Dr Pepper continues to advance its eCommerce/OMNI operations and capabilities in the highly dynamic and rapidly evolving online grocery retail industry. This position is a cross-functional career development role on the National Retail Large Format eCom/OMNI Operations team, reporting directly to the Sr. Director, eCom/OMNI Operations.

The eCom/OMNI Operations Manager will be primarily responsible for 1) Protecting the integrity of our KDP licensing agreements through management and reconciliation of eCommerce/OMNI retail sales with our licensed bottlers and distributors, 2) Advancing our Integrated Reporting, Analytics and Visualization tools and capabilities for prioritized eCom/OMNI retailers and RTM Bottlers and 3) Commercial leadership and operations enabling our eCom/OMNI retailers to maximize our KDP trademarks geographically through our KDP RTM network, with the goal of expanding the online presence of our KDP portfolio and connecting our brands digitally with consumers.

The candidate will play a strategic role in managing and developing the eCommerce/OMNI strategy, planning, operations and collaboration with our National Retail Sales (NRS) partners and RTM network for the Cold Beverage portfolio. The candidate will proactively contribute to the progress of the KDP eCommerce/OMNI strategies and team by leading multi-faceted, integrated commercial business solutions for KDP to unlock and scale distribution of our KDP portfolio with eCommerce/OMNI Grocery Retailers and enable a seamless shopping experience to consumers.

Responsibilities:

• Serves as the primary, eCom/OMNI Operations lead and centralized NRS contact to commercially evaluate, prioritize, develop, manage and implement the KDP eCOM/OMNI Fulfillment initiatives and processes across both internal and external cross functional partners for any given NRS account.
• Leads and facilitates the eCom/Omni Fulfillment Processes & Commercialization (Set Up / Order Management / Invoicing / Reconciliation / Reporting & Analytics) for designated eCom/OMNI grocery retailers partnering with supporting KDP Commercial team
• Provides in-depth KDP Trademark and assortment analysis and licensing road maps of KDP Route-To-Market (RTM) ecosystem to support and enable eCom/OMNI Retailers Fulfillment Centers to deliver or ship to designated geographic service areas/zip codes
• Accurate and timely processing and reconciliation of eCom/OMNI Retailer POS data and contractual remuneration payments to KDP RTM Bottlers and Distributors
• Provides integrated reporting and analytics to measure KDP, retailer and RTM performance, proactively identifying opportunities and addressing challenges to optimize and drive results
• Leads and initiates Master Data and SAP set up for designated OMNI Retailers and KDP RTM Bottlers and ensures accurate implementation of Master Data pricing updates and uploads.
• Influence technical capabilities & strategic direction by stewarding process optimization, efficiencies, and automation tools for continuous improvement, excellence and speed to market for scale
• Ability to create and deliver customer centric, persuasive selling materials to communicate data driven insights, recommendations for improvements and advancements.
• Partners with NRS and RTM teams to facilitate discovery and exploration steps for Omni Micro Fulfillment initiatives with current and future Grocery Retailer Accounts to support operations and expansion plans
• Acts as an invaluable strategic partner to internal stakeholders – Serving as an operational and management source of expertise, advising and partnering to drive continual assessment, advancement and governance of the KDP eCom/OMNI Fulfillment strategy, implementation and scale.

• Bachelor’s Degree in Business Administration, Accounting, Finance, or related business field (MBA a plus)
• 5+ years of Keurig Dr Pepper Cold Beverage or related Consumer Packaged Goods (CPG) professional experience
• Expert/Advanced proficiency in Microsoft Excel, Word and PowerPoint with expert data analytics capabilities with ability to build detailed data analytics and financial models
• Advanced financial acumen, systems and working knowledge of common accounting practices
• Demonstrated history of providing insights and recommendations that led to improved business performance results
• Travel within US (<20%)

Preferred Qualifications and Skills:

• Preferred eCommerce/OMNI knowledge and background within CPG or retail grocery industr
• Experience with SAP or similar ERP systemExperience with BI programs (BW, Microstrategy, Power BI)
• Experience with Alteryx

Keurig Dr Pepper (NASDAQ: KDP) is a modern beverage company with a bold vision built to deliver growth and opportunity.  We operate with a differentiated business model and world-class brand portfolio, powered by a talented and engaged team that is anchored in our values. We work with big, exciting beverage brands and the #1 single-serve coffee brewing system in North America at KDP, and we have fun doing it! 

Together, we have built a leading beverage company in North America offering hot and cold beverages together at scale. Whatever your area of expertise, at KDP you can be a part of a team that’s proud of its brands, partnerships, innovation, and growth. Will you join us? 

We strive to be an employer of choice, providing a culture and opportunities that empower our team of ~29,000 employees to grow and develop.  We offer robust benefits to support your health and wellness as well as your personal and financial well-being. We also provide employee programs designed to enhance your professional growth and development, while ensuring you feel valued, inspired and appreciated at work. 

Keurig Dr Pepper is an equal opportunity employer and affirmatively seeks diversity in its workforce. Keurig Dr Pepper recruits qualified applicants and advances in employment its employees without regard to race, color, religion, gender, sexual orientation, gender identity, gender expression, age, disability or association with a person with a disability, medical condition, genetic information, ethnic or national origin, marital status, veteran status, or any other status protected by law.