Manager, Benefits Operations

Benefits Operations Manager

The Benefits Operations Manager oversees the administration of employee benefit programs, ensuring operational excellence, compliance, and a seamless employee experience. This role manages vendor relationships, partners with internal teams, and serves as a key escalation point for benefits-related inquiries.

Responsibilities

• Oversee day-to-day administration of employee benefit programs including medical, dental, vision, life insurance, and COBRA.
• Manage the relationship with the benefits administration vendor, ensuring service level agreements and performance standards are met.
• Manage the benefits portal to ensure Annual and Ongoing enrollment is executed with a great emphasis on employee experience.
• Partner with Payroll and HRIS teams to ensure accurate setup and maintenance of benefit deduction feeds.
• Monitor and manage carrier file feeds, including regular audits and reconciliations to ensure data accuracy.
• Ensure compliance with federal and state regulations, including the Affordable Care Act (ACA), ERISA, HIPAA, and COBRA.
• Serve as the escalation point for complex employee benefit questions and issues.
• Support annual open enrollment processes and other benefit-related projects and initiatives.
• Maintain documentation and assist with regulatory filings and audits as needed.

Knowledge, Skills & Abilities

• Strong knowledge of employee benefit programs and administration practices.
• In-depth understanding of federal and state regulations applicable to benefit plans.
• Excellent written and verbal communication skills.
• Strong organizational and time management skills with attention to detail.
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Excellent analytical and problem-solving skills.
• Ability to maintain a high level of confidentiality and professionalism.
• Proficiency in HRIS, payroll systems, and benefits administration platforms; ability to quickly learn new systems and tools.

• Benefits, subject to election and eligibility: Medical, Dental, Vision, Disability, Paid Time Off (including paid parental leave, vacation, and sick time), 401k with company match, Tuition Reimbursement, and Mileage Reimbursement
• Annual bonus based on performance and eligibility

• Bachelor's Degree in Business, HR, OR related field preferred
• 5+ of experience in benefits pperations
• 3+ years of experience in supervisory/ leadership roles
• Excellent communication, analytical and problem solving skills
• Proficient with data manipulation functions in Microsoft Excel (Pivot; vlookup)
• Ability to travel up to 10% as needed
• Effective collaborator who builds strong relationships with HR partners and business leaders
• Strong vendor management skills

Keurig Dr Pepper (NASDAQ: KDP) is a leading beverage company in North America, with a portfolio of more than 125 owned, licensed and partner brands and powerful distribution capabilities to provide a beverage for every need, anytime, anywhere. We operate with a differentiated business model and world-class brand portfolio, powered by a talented and engaged team that is anchored in our values. We work with big, exciting beverage brands and the #1 single-serve coffee brewing system in North America at KDP, and we have fun doing it!

Together, we have built a leading beverage company in North America offering hot and cold beverages together at scale. Whatever your area of expertise, at KDP you can be a part of a team that’s proud of its brands, partnerships, innovation, and growth. Will you join us?

We strive to be an employer of choice, providing a culture and opportunities that empower our team of ~29,000 employees to grow and develop. We offer robust benefits to support your health and wellness as well as your personal and financial well-being. We also provide employee programs designed to enhance your professional growth and development, while ensuring you feel valued, inspired and appreciated at work.

Keurig Dr Pepper is an equal opportunity employer and recruits qualified applicants and advances in employment its employees without regard to race, color, religion, gender, sexual orientation, gender identity, gender expression, age, disability or association with a person with a disability, medical condition, genetic information, ethnic or national origin, marital status, veteran status, or any other status protected by law.