Vending Technician Lead

Vending Technician Lead - Dallas, Texas 

Assist Vending Supervisor’s & Manager’s with day-to-day operations of Coordinators, Dispatchers, technicians, and installers. The IC (Immediate Consumption) Vending Technician -Lead assumes responsibility for parts ordering and warehousing. Additionally, this position is charged with providing superior mechanical equipment service/installation support to Vending Market Technicians within the North Texas & Oklahoma geography, ultimately assuring the highest level of soft drink quality possible.

Position Responsibilities

• Perform maintenance on coin changers, dollar bill validators, telemetry, vending equipment, coolers, and fountain equipment.
• Complete all required administrative paperwork legibly, accurately and timely.
• Responsible for completing all training satisfactorily according to job responsibilities.
• Contact internal & external customers to confirm equipment size and specifications for accurate parts fulfilment and discuss installation requirements including shipping date and information.
• Source spare parts and release equipment through internal purchasing systems.
• Prioritize installations. Arrange schedules to meet deadlines and shipping parameters.
• Establish a realistic estimated time of arrival (ETA) with all internal & external customers.
• Maintain constant contact with customers, Vending Technicians, Vending Supervisors, distribution, and field sales throughout entire part fulfillment process.
• Conduct follow-up phone interviews with vending technicians to ensure part installations were accomplished on time and to gauge customer satisfaction.
• Ensure that all parts requests are closed properly using internal tracking systems.
• Contact OEM and aftermarket suppliers to confirm equipment size and specifications for accurate parts fulfilment installation dates and equipment requirements.
• Communicate with sales and vending management issues relating to scheduling and spare parts availability including back orders.
• Maintain the parts inventory control system by timely and accurate recording or data entry for parts movement into and out of the parts room.
• Order parts, maintaining a controlled part quantity for each part, eliminating out of stocks and excessive part quantities.
• Receive parts into the parts system.
• Dispersal of parts to technicians or other branches as necessary.
• Maintain the parts inventory control function by accurately accounting for parts movement into and out of the center.
• Ensure the accuracy and processing of all daily, weekly and monthly reports for each function as required.
• Assist with creating performance coaching and development plans as it relates to this function.
• Perform on-site quality control checks of vending technicians inventory locations.
• Monitor adherence of employee request & return SOP.
• Operate within vending parts budget guidelines using fiscal responsibility including ongoing operating expense, significant parts inventories.
• Ensure data integrity as it relates to parts procurement.
• Assist with other duties as needed.

• Pay starting at $24.40 per hour. The employee will move to a higher rate of $25.68 per hour in the quarter after their 6 month anniversary.
• Benefits, subject to eligibility: Medical, Dental, Vision, Disability, Paid Time Off (including vacation and sick time), 401k with company match, Tuition Reimbursement, and Mileage Reimbursement

• High school diploma or general equivalency diploma (GED) preferred
• 2-5  years of experience in customer service management preferably in the soft drink industry.
• Ability to work while standing, pushing, pulling, bending, twisting, kneeling and lifting for the entire duration of the shift.
• Ability to lift up to 50 lbs. throughout the entire shift from floor to over-head.
• Minimum of one year experience as Vending Technician preferred.

Keurig Dr Pepper (NASDAQ: KDP) is a modern beverage company with a bold vision built to deliver growth and opportunity.  We operate with a differentiated business model and world-class brand portfolio, powered by a talented and engaged team that is anchored in our values. We work with big, exciting beverage brands and the #1 single-serve coffee brewing system in North America at KDP, and we have fun doing it! 

Together, we have built a leading beverage company in North America offering hot and cold beverages together at scale. Whatever your area of expertise, at KDP you can be a part of a team that’s proud of its brands, partnerships, innovation, and growth. Will you join us? 

We strive to be an employer of choice, providing a culture and opportunities that empower our team of ~28,000 employees to grow and develop.  We offer robust benefits to support your health and wellness as well as your personal and financial well-being. We also provide employee programs designed to enhance your professional growth and development, while ensuring you feel valued, inspired and appreciated at work.

Keurig Dr Pepper is an equal opportunity employer and affirmatively seeks diversity in its workforce. Keurig Dr Pepper recruits qualified applicants and advances in employment its employees without regard to race, color, religion, gender, sexual orientation, gender identity, gender expression, age, disability or association with a person with a disability, medical condition, genetic information, ethnic or national origin, marital status, veteran status, or any other status protected by law.