Inside Sales Representative

Let us together infuse a better world™

***Schedule: Monday to Friday between 8:00 a.m. and 4:00 p.m., or from 9:00 a.m. to 5:00 p.m.

The Inside Sales Representative responsible to manage and development an assigned portfolio of B2B customers based on customer location.

Portfolio size is approximately 1000 accounts.  

Our B2B customers can be reached by different channels of communication but mainly phone, emails, and web portal.  

The CSR role mainly oversees customers profitability by ensuring monthly contacts for product purchase and ensures entire customer satisfaction.

Responsibilities:

• Achieve individual and team sales goals on a weekly basis.
• Execute national sales initiatives, new product launches, programs, and services to support company growth & innovation.
• Achieve individual incremental sales targets by increasing lines per invoice, introducing new product categories and upgrading coffee solution on site.
• Make outbound calls to your assigned customers on a set schedule to fulfill orders.
• Support Account Managers assigned to your client portfolio through regular communication and updates.
• Ensure service levels are upheld and met, enforce a minimum order, and coordinate customer delivery schedule.
• Collaborate with regional operations and service teams to provide best in class response time to any service request stemming from the field.
• Perform all administrative tasks in relation to price list changes, opening/closing of accounts, equipment changes, and various resource changes as well as any other related tasks.

CAD $45,700.00 - $55,000.00 annually.

Actual placement within the compensation range may vary depending on experience, skills, and other factors. Annual bonus based on performance and eligibility. Benefits, subject to eligibility: medical, dental, disability, life insurance, paid time off (including vacation and personal time), RRSP with company match, tuition reimbursement, employee and family assistance program, and coffee discount.

Qualifications: 

• 1 - 3 years of experience in a sales function, with relevant experience as a telephone sales/customer service agent.
• Knowledge and experience working with a sales and customer service systems and software. 

Competencies:

The ideal candidate for the role would demonstrate the following:

• Bilingual in English and French; written and spoken.
• Strong inclination towards sales, goal driven.
• Able to quickly establish and maintain relationships with customers.
• Adaptable; receptive to new ideas; willing and able to adjust to changing demands and circumstances.
• Proactive and self-starting; seizes opportunities and acts upon them; originates action and has the capacity to learn quickly.
• Resilient and persevering; strive for goals even in the face of adversity; copes with setbacks and has the ability to work under pressure.
• Problem-solving skills.
• Committed to the achievement and maintenance of quality; sets high standards and goals of performance for self and others, is accountable.
• Team player and positive leadership.
• Strong communication skills. Communicates orally in a manner which is clear, fluent, and to the point- both spoken and written.
• Organized and comfortable with multi-tasking

What are you waiting for to join our winning team?!

Keurig Dr Pepper Canada is a leading multi-national beverage company, with offices all over the world and across Canada.  From coast to coast, Keurig Dr Pepper Canada offers a beverage for everyone, for every occasion and for all Canadians. Because of the global and national scope of the role we are recruiting for above, as well as the cross functional needs required of this role, we have determined that French & English language (written and spoken) are required. We have further evaluated that the English knowledge already required from other employees is insufficient for the performance of the duties requiring the knowledge of English and that the number of positions for which we require such knowledge is the smallest possible to ensure the effective accomplishment of our mission.

Keurig Dr Pepper (Nasdaq: KDP) is a leading beverage company with more than 150 owned, licensed and partner brands that meet a wide range of needs and occasions. Our North American refreshment beverage business holds leadership positions across carbonated soft drinks, water, juice and mixers with a portfolio of iconic brands such as Dr Pepper®, Canada Dry®, Mott’s®, Peñafiel®, GHOST®, Snapple®, Clamato® and Core Hydration®. Our global coffee business spans more than 100 markets and includes the leading Keurig® single‑serve brewing system in the U.S. and Canada, along with powerhouse brands such as Peet’s, L’OR and Jacobs, and other regional coffee leaders. Our more than 50,000 employees aim to enhance the experience of every beverage and coffee occasion while making a positive impact for people, communities and the planet.

We strive to be an employer of choice, providing a culture and opportunities that empower our team to grow and develop. We offer robust benefits to support your health and wellness as well as your personal and financial well-being. We also provide employee programs designed to enhance your professional growth and development, while ensuring you feel valued, inspired and appreciated at work.

Whatever your area of expertise, at KDP you can be a part of a team that’s proud of its brands, partnerships, innovation and growth. Will you join us?

Keurig Dr Pepper is an equal opportunity employer and recruits qualified applicants and advances in employment its employees without regard to race, color, religion, gender, sexual orientation, gender identity, gender expression, age, disability or association with a person with a disability, medical condition, genetic information, ethnic or national origin, marital status, veteran status, or any other status protected by law.

A.I. Disclosure: 
KDP uses artificial intelligence to assist with initial resume screening and candidate matching. This technology helps us efficiently identify candidates whose qualifications align with our open roles.  AI does not make hiring decisions; all decisions throughout the hiring process are made by talent acquisition team members.  If you prefer not to have your application processed using artificial intelligence, you may opt out by emailing your resume and qualifications directly to kdpjobs@kdrp.com in lieu of clicking Apply. Please include the job title and location or Job ID # in the email subject line in order for your email application to be considered.

Vacancy Transparency : This role is being posted for an existing vacancy.