Director DSD Operations

Director of Sales Operations - Miami, FL

The Director of Sales Operations drives strategic analysis, execution, and organizational development to achieve financial and non-financial goals in addition to creating a lean mindset throughout the assigned DSD facility to improve safety, productivity and performance through standardization and process discipline. 

This role is accountable for the development of field personnel and achieving performance objectives in Safety, Quality, Delivery, Productivity, and Growth. 

This role will be based out of the Miami, FL DSD facility.

Through active leadership the Director of Sales Operations will:

• Drive accident and injury reduction and vehicle accident reduction targets in assigned facility.
• Provide case management and follow up on all SAFE system cases and ensure that proper accident investigations, classifications, follow-ups and Root Cause Counter Measures are determined.
• Drive Safety First culture by ensuring monthly Regulatory and Safety in Motion training is completed by all employees and Safety Playbooks are implemented with 100% compliance.
• Ensure regulatory compliance by conducting OSHA style audits and ensuring closure of any regulatory gaps to achieve 100% regulatory compliance.
• Drive increase in On Time and Accurate (OTA) score by addressing routing and delivery issues as well as ensuring pick accuracy exceeds 99.8% through full execution of Voice Pick standards and compliance to daily checklist and reduction of haulbacks.
• Drive reduction in waste by ensuring assigned facility meets or exceeds break/shrink/obsolescence goals on a cost per case basis.
• Ensure labor costs in the warehouse and delivery operations of assigned facility meet or beat plan on a cost per case basis by driving home Warehouse University principles, including the deployment of the Warehouse Self Assessment tool.
• Communicate regularly with internal and external partners and customers through weekly operations calls and as needed meetings to ensure high level of customer service is maintained.
• Drive facility-level engagement plans and ensure employee engagement in large teams and/or across many sites.
• P&L Responsibility: Responsible for the management of the facility

• Ensure high performance results of your team:

  • Foster a culture of trust and wellbeing that prioritizes the team and values employee contributions.
  • Drive a shared vision with clear goals and accountability, supported by regular conversations to maximize talent.
  • Embrace diverse perspectives to foster innovation, learning from both successes and failures.
  • Establish a safe environment where team members are motivated, heard, and aligned with clear expectations.

The ideal candidate will possess:

• A proven track record of improving safety results, successful continuous improvement initiatives and superior cost and management results.  
• Strong leadership and communication skills; excellent verbal and written skills along with experience presenting to regional leadership teams, local leadership teams, and frontline employees.  
• A background in the management of Warehouse, Inventory and Delivery. 
• Knowledge of Department of Transportation (DOT), Federal, State and Environmental Health & Safety (EHS) compliance. 
• Experience working with MHE, (material handling equipment) understand warehouse capacity requirements, building, loading, and delivery principals, FIFO and logistics principals.