Manager, Regional Technical Services

The Manager, Regional Technical Services, will use field-based skills to support our non-KDP owned production partners, helping them effectively manufacture and deliver the highest quality KDP product to our customers. This role will be remote and cover the Eastern or Mideastern USA.  This position, through customer-focused activities related to quality and manufacturing, is an integral player in the protection of our brands.  They will have a thorough understanding of formulation, specifications, manufacturing processes and quality assurance and will partner with key internal teams in the areas of Customer Service, R&D, Licensing, Consumer Affairs, and Field Sales. 

Responsibilities

1. Enforcing and maintaining standards and guidelines with KDP manufacturing partners.
2. Working side by side with KDP manufacturers, training them on proper quality expectations, production guidelines and standard operating procedures.
3. Maintaining complete manufacturer profiles critical to KDP.
4. Analyzing available data on quality, consumer complaints, and product trade age to identify potential issues.
5. Investigate all out-of-standard issues. Work with manufacturers to validate results, determine the scope of the issue, identify the cause of the problem, and propose and implement corrective actions.
6. Working with other KDP functions (Marketing, Graphics, Packaging and Product Development) to facilitate and support new product/package launches and marketing initiatives.
7. Responsible at the Regional level for all new product and package starts to ensure that they are brought to the market in a timely manner and within quality guidelines.
8. Providing value-added services to bottlers. Examples: in-plant laboratory training, sanitation/microbiological training, manufacturing support, trade age management training, continuous improvement programs.
9. Taking responsibility for special projects as assigned. Leading cross-functional technical teams for onboarding of copackers and bottlers.
10. Delivering needed information and subject matter expertise when called upon to enhance quality product delivered to customer.

Major Expectations of Role

Quality Improvement Implement for each bottler within region an action strategy for achieving continuous improvement of KDP product quality as delivered to the consumer.

Bottler Data Information Systems Responsible for the shared maintenance of all bottler information management systems for region. Complete on a timely basis all requested written and verbal communication.

Activities Manage all technical activities within region. These activities are determined in cooperation with the Quality Director and Senior Manager and are to be based on a sound business and customer-focused strategy and risk. Always strive for simplification and improvement of all activities.

Issues Focus on resolving issues promptly, diplomatically and effectively by utilizing all internal and external company resources. Those issues and solutions are to be communicated to the entire group.

Communications Communicate in various forms (emails, meetings, presentations) in a professional manner. Hold plants and teams accountable by clear documentation of plant work, visits, and action plans and other FTO information

Competitive Activities Monitor region for competitive activities, i.e., new products, reformulations of old products, technical activities, marketing strategies, etc. that will help KDP become more effective in the marketplace.

Trade Management Practice a trade age management philosophy and implement monitoring within region of the performance of our products in the marketplace. Utilize actionable strategies to facilitate better distribution practices and product selection to accomplish better product quality in the marketplace.

Budget Manage the region within the financial constraints established by the company. Constantly probe technical activities for potential cost savings to the department and/or to the company. Utilize good time management practices to maximize effectiveness at minimum cost.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Our people are the heart of our business, which is why we offer robust benefits to support your health and wellness as well as your personal and financial well-being. We also provide employee programs designed to enhance your professional growth and development while ensuring you feel valued, inspired and appreciated.

• Bachelor’s degree in Food Science, Chemistry, Microbiology, Engineering, or related field from accredited university
• Five years of experience in the carbonated beverage manufacturing industry, preferably in quality, production or process engineering. Preference is to have experience working directly within a beverage facility. Experience with powder production/blending will be a nice to have.
• 5 years of intermediate level experience using MS Office products (Excel, Outlook, PowerPoint, etc.).
• 50-75% Travel is expected with this position.

Keurig Dr Pepper (NASDAQ: KDP) is a leading beverage company in North America, with a portfolio of more than 125 owned, licensed and partners brands and powerful distribution capabilities to provide a beverage for every need, anytime, anywhere. We operate with a differentiated business model and world-class brand portfolio, powered by a talented and engaged team that is anchored in our values. We work with big, exciting beverage brands and the #1 single-serve coffee brewing system in North America at KDP, and we have fun doing it!

Together, we have built a leading beverage company in North America offering hot and cold beverages together at scale. Whatever your area of expertise, at KDP you can be a part of a team that’s proud of its brands, partnerships, innovation, and growth. Will you join us?

We strive to be an employer of choice, providing a culture and opportunities that empower our team of ~29,000 employees to grow and develop.  We offer robust benefits to support your health and wellness as well as your personal and financial well-being. We also provide employee programs designed to enhance your professional growth and development, while ensuring you feel valued, inspired and appreciated at work.

Keurig Dr Pepper is an equal opportunity employer and affirmatively seeks diversity in its workforce. Keurig Dr Pepper recruits qualified applicants and advances in employment its employees without regard to race, color, religion, gender, sexual orientation, gender identity, gender expression, age, disability or association with a person with a disability, medical condition, genetic information, ethnic or national origin, marital status, veteran status, or any other status protected by law.