Quality Technician I

Location: 3109 Plant Water Road, Knoxville, TN 37914

Shift & Schedule:

• Full-time | 12-hour shift | Monday–Thursday, 5:00 PM – 5:00 AM

• Flexibility to work overtime, weekends, and holidays as required

As a Quality Assurance Technician at Keurig Dr Pepper, you will play a key role in supporting Coffee Operations by identifying, analyzing, and resolving quality issues. Your work will ensure our products consistently meet specifications and exceed customer expectations. You will also contribute to continuous improvement initiatives while upholding the company’s quality principles and purpose.

Key Responsibilities

• Support quality improvement initiatives to reduce process variation and prevent nonconformities

• Review specification changes and new product introductions for quality impact

• Document data clearly to support issue resolution and decision-making

• Ensure compliance with standards, regulations, and product specifications

• Develop and maintain accurate quality records and documentation

• Communicate and help resolve issues with nonconforming materials

• Apply quality tools and assist in training team members as needed

• Conduct product inspections and report findings

• Participate in internal audits and sensory testing events

• Collaborate with internal and external quality partners

• Utilize PeopleSoft/SAP to manage workflows, product holds, and materials

• Perform QA testing across multiple SKUs and processes

• Represent the customer perspective in quality issue resolution

• Apply root cause analysis to identify and resolve quality concerns

• Starting Pay: $23.34/hour

• Increase to $24.50/hour after the quarter following 6-month anniversary

• Benefits eligibility begins Day 1

Comprehensive Benefits Include:

• Medical, Dental, Vision

• Short & Long-Term Disability

• Paid Time Off (vacation & sick time)

• 401(k) with company match

• Tuition Reimbursement

• Minimum 2 years of experience in a production environment or a related college degree

• At least 1 year of Quality Assurance experience preferred

• HACCP knowledge strongly preferred

• Coffee sensory experience and/or food manufacturing background a plus

• Proficiency in Microsoft Office, particularly Excel

• Strong statistical, analytical, and problem-solving skills

• Effective communication skills, both written and verbal

Keurig Dr Pepper (NASDAQ: KDP) is a leading beverage company in North America, with a portfolio of more than 125 owned, licensed and partners brands and powerful distribution capabilities to provide a beverage for every need, anytime, anywhere. We operate with a differentiated business model and world-class brand portfolio, powered by a talented and engaged team that is anchored in our values. We work with big, exciting beverage brands and the #1 single-serve coffee brewing system in North America at KDP, and we have fun doing it!

Together, we have built a leading beverage company in North America offering hot and cold beverages together at scale. Whatever your area of expertise, at KDP you can be a part of a team that’s proud of its brands, partnerships, innovation, and growth. Will you join us?

We strive to be an employer of choice, providing a culture and opportunities that empower our team of ~29,000 employees to grow and develop. We offer robust benefits to support your health and wellness as well as your personal and financial well-being. We also provide employee programs designed to enhance your professional growth and development, while ensuring you feel valued, inspired and appreciated at work.

Keurig Dr Pepper is an equal opportunity employer and recruits qualified applicants and advances in employment its employees without regard to race, color, religion, gender, sexual orientation, gender identity, gender expression, age, disability or association with a person with a disability, medical condition, genetic information, ethnic or national origin, marital status, veteran status, or any other status protected by law.