Senior Talent Acquisition Operations Specialist

Senior Talent Acquisition Operations Specialist

The Talent Acquisition team at Keurig Dr Pepper is a modern, forward‑thinking organization committed to leveraging state‑of‑the‑art technologies to attract and hire top talent. We are a highly driven, collaborative group focused on innovation, operational excellence, and bringing internal and external best practices to life. Our environment is fast‑paced, inclusive, and designed to help you unleash your full potential.

As a Senior Talent Acquisition Operations Specialist, you are an experienced talent acquisition operations professional who supports and enhances KDP’s recruiting technology ecosystem, with primary emphasis on our applicant tracking system (iCIMS) and/or candidate relationship management (Eightfold) administration, process optimization, data integrity, reporting, and cross-functional project support. This role provides advanced support for system administration, reporting, data accuracy, and day-to-day operational work while identifying and escalating system issues, errors, risks, and process concerns as appropriate. Experience with HireVue is highly valued, but not required.

The ideal candidate is a detail-oriented, analytical problem-solver who thrives at the intersection of recruiting technology, data, and process improvement. You are comfortable configuring and troubleshooting applicant tracking system workflows, partnering with recruiters and HR stakeholders, supporting integrations and system enhancements, and translating operational needs into simple, sustainable, and scalable solutions. You bring strong customer-service instincts, sound judgment, and the ability to manage work independently while collaborating closely with the broader Talent Acquisition Operations team.

Responsibilities

Platform Configuration & Administration

• Serve as a senior operational and technical resource for KDP’s Talent Acquisition technology stack, with primary focus on iCIMS ATS and/or Eightfold CRM administration, configuration support, maintenance, enhancements, troubleshooting, and user support.
• Support integrations and data flow between iCIMS, HireVue, Eightfold, Workday HCM, ServiceNow, and other recruiting or HR systems.
• Configure and maintain user access, security roles, approval workflows, templates, fields, forms, and other system settings in partnership with the Talent Acquisition Operations Manager and applicable HR, IT, and compliance stakeholders.
• Lead or support enhancements, upgrades, release testing, and process changes, including requirements gathering, business process analysis, user acceptance testing (UAT), documentation, stakeholder communication, and change readiness support.
• Identify opportunities to improve recruiter efficiency, candidate experience, data quality, and process consistency through thoughtful use of existing recruiting technology and emerging tools, including Microsoft Copilot where appropriate.
• Act as a liaison with external vendors and internal partners to support effective management of third-party recruiting technology partnerships, including iCIMS, Eightfold, HireVue, Workday, and other platforms.

Data Management & Reporting

• Prepare, analyze, and maintain recruiting data and reporting from iCIMS and related systems to help demonstrate operational effectiveness, identify trends, and inform process improvements.
• Ensure data accuracy and integrity through regular audits of requisitions, candidate records, dispositioning, source data, user access, workflows, and other Talent Acquisition processes.
• Support data governance, process documentation, and reporting standards across recruiting systems to help ensure consistent, reliable, and business-aligned talent acquisition data.
• Support bulk updates, configuration changes, template maintenance, and data clean-up activities within iCIMS and adjacent platforms, ensuring changes are tested, documented, and communicated appropriately.
• Design, develop, and maintain dashboards, reports, and analytics outputs that support recruiter productivity, requisition and pipeline health, compliance, candidate experience, and leadership decision-making.
• Produce recurring and ad hoc reporting for Talent Acquisition leadership and business stakeholders, including operational scorecards, audit findings, process metrics, and system usage insights.
• Translate data into clear, actionable insights that help the team prioritize improvements, monitor adoption, and strengthen recruiting operations over time.

• Salary range: $76,400 - $118,000
• Actual placement within the compensation range may vary depending on experience, skills, and other factors
• Benefits, subject to election and eligibility: Medical, Dental, Vision, Disability, Paid Time Off (including paid parental leave, vacation, and sick time), 401k with company match, Tuition Reimbursement, and Mileage Reimbursement
• Annual bonus based on performance and eligibility

• Bachelor’s degree preferred
• Minimum 4 year of experience in business systems, analytics, system administration, and reporting
• Experience in HR or recruiting preferred
• Strong analytical, problem-solving, and interpersonal skills
• Knowledge of iCIMS or Eightfold required
• Knowledge of HireVue, Visier, Workday, or similar platforms highly desirable
• Background in program management or process improvement a plus
• Experience as administrator of Eightfold or iCIMS preferred
• Ability to handle complex and confidential information in a secure, dependable, timely, and responsible manner required

Keurig Dr Pepper (Nasdaq: KDP) is a leading beverage company with more than 150 owned, licensed and partner brands that meet a wide range of needs and occasions. Our North American refreshment beverage business holds leadership positions across carbonated soft drinks, water, juice and mixers with a portfolio of iconic brands such as Dr Pepper®, Canada Dry®, Mott’s®, A&W®, Peñafiel®, GHOST®, 7UP®, Snapple®, Clamato® and Core Hydration®. Our global coffee business spans more than 100 markets and includes the leading Keurig® single‑serve brewing system in the U.S. and Canada, along with powerhouse brands such as Peet’s, L’OR and Jacobs, and other regional coffee leaders. Our more than 50,000 employees aim to enhance the experience of every beverage and coffee occasion while making a positive impact for people, communities and the planet.

We strive to be an employer of choice, providing a culture and opportunities that empower our team to grow and develop. We offer robust benefits to support your health and wellness as well as your personal and financial well-being. We also provide employee programs designed to enhance your professional growth and development, while ensuring you feel valued, inspired and appreciated at work.

Whatever your area of expertise, at KDP you can be a part of a team that’s proud of its brands, partnerships, innovation and growth. Will you join us?

Keurig Dr Pepper is an equal opportunity employer and recruits qualified applicants and advances in employment its employees without regard to race, color, religion, gender, sexual orientation, gender identity, gender expression, age, disability or association with a person with a disability, medical condition, genetic information, ethnic or national origin, marital status, veteran status, or any other status protected by law.

A.I. Disclosure: 
KDP uses artificial intelligence to assist with initial resume screening and candidate matching. This technology helps us efficiently identify candidates whose qualifications align with our open roles.  AI does not make hiring decisions; all decisions throughout the hiring process are made by talent acquisition team members.  If you prefer not to have your application processed using artificial intelligence, you may opt out by emailing your resume and qualifications directly to kdpjobs@kdrp.com in lieu of clicking Apply. In order for your application to be considered and opted out of AI, you must include the words "AI Opt-Out" and either job title and location or Job ID # in the email subject line in your email application.