Customer Supply Chain Manager

As the Grocery East Customer Supply Chain Manager, you will be an integral part of the sales organization and will demonstrate strong analysis, tracking, forecasting, and collaboration skills to meet the needs of the Grocery East team and our retail partners.You will interface with the customer to outline supply chain efficiencies, communicate demand/promotion plans, new item forecasts and other activities that drive towards better forecast accuracy and customer service levels. You will be responsible for understanding key customer scorecard metrics and identifying solutions to improve KDP performance against those benchmarks.  You will also work cross functionally with Demand Planning, Account Management & Revenue Growth Management to support a consensus Point of Sale (POS) and demand plan at a SKU/item level. Customer wiring to include Publix, Ahold Delhaize, Wakefern, Giant Eagle, Demoula’s Market Basket & Wegman’s.

This is a remote position. The ideal candidate will need to be based in PA.

What you will do:

• Customer Wiring with Procurement Managers, to include initial 1:1 face to face meetings, 1x Quarterly with Publix, Ahold Delhaize, Wakefern, Giant Eagle, Demoula’s Market Basket & Wegman’s.
• Participation in weekly JOH Meetings w/ HQ assist Team, with NAE @ Ahold Delhaize, & Wakefern.
• Key player in Quarter close to assure all PO’s are are appointed scheduled with RDD, within said quarter. This also includes spearheading the release of “On Hold” orders due to pricing errors.
• Interface with the customer to outline supply chain efficiencies, communicate demand/promotion plans, own new item forecasts and lead other activities that drive toward better forecast accuracy and customer service levels
• Directly engage replenishment buyers and forecast managers at the customer to understand customer needs and translate them into actionable insights for KDP supply chain
• Build relationships with key supply chain contacts at Grocery East customers, collaborating and drive action that improves KDP business results and supply chain performance
• Monitor and adjust customer order patterns as needed
• Ensure the right items, at the right quantity, at the shelf at the right time
• Work closely with Demand Planning to identify short-term demand changes and make appropriate adjustments to the forecast
• Review current Point-of-Sale (POS) trends, shipments and inventory levels to provide in-depth analysis to adjust customer-level forecasts accordingly
• Work with Account Managers & Revenue Growth Management to determine the impact of and incorporate market intelligence (i.e. competitive activity, retail trends and trade/consumer promotional activity) into the forecast
• Partner with Account Managers, Revenue Growth Management & Demand Planning to develop a consensus demand plan that continuously improves monthly/weekly forecast accuracy at the sku and aggregate level.
• Own SC scorecard reporting for select Grocery East accounts, communicating performance, root cause, and corrective action
• Drive alignment of forecast with senior management
• Manage the key performance indicators (KPIs) for the team including forecast accuracy and attainment. Track performance, determine root causes of variance and corrective actions
• Handle special projects as needed. Perform other duties as requested by management
• Manage the anticipated demand for new/seasonal products and/or new markets. Partner on run-out approaches for LTOs that optimize KDP margins

• Salary range: $96,800 - $130,000
• Actual placement within the compensation range may vary depending on experience, skills, and other factors
• Benefits, subject to election and eligibility: Medical, Dental, Vision, Disability, Paid Time Off (including paid parental leave, vacation, and sick time), 401k with company match, Tuition Reimbursement, and Mileage Reimbursement
• Annual bonus based on performance and eligibility

• 5+ years of experience in Supply Chain, Inventory Planning, Sales Analytics, Forecasting and/or Demand Planning
• An understanding of the Sales & Operating Process (S&OP)
• Experience in advanced planning systems a plus:  Demantra, SAP
• Experience with Grocery East customers (Publix, Wakefern, AHOLD, Giant Eagle, Demoulas Market Basket, Wegmans) a plus
• Knowledge of the supply chain and the impact of demand planning on supply chain performance
• Strong quantitative and analytical skills and aptitude in addition to strong computer skills with knowledge of Microsoft applications, particularly Excel and Access
• Ability to travel ~25%

Keurig Dr Pepper (NASDAQ: KDP) is a leading beverage company in North America, with a portfolio of more than 125 owned, licensed and partner brands and powerful distribution capabilities to provide a beverage for every need, anytime, anywhere. We operate with a differentiated business model and world-class brand portfolio, powered by a talented and engaged team that is anchored in our values. We work with big, exciting beverage brands and the #1 single-serve coffee brewing system in North America at KDP, and we have fun doing it!

Together, we have built a leading beverage company in North America offering hot and cold beverages together at scale. Whatever your area of expertise, at KDP you can be a part of a team that’s proud of its brands, partnerships, innovation, and growth. Will you join us?

We strive to be an employer of choice, providing a culture and opportunities that empower our team of ~29,000 employees to grow and develop. We offer robust benefits to support your health and wellness as well as your personal and financial well-being. We also provide employee programs designed to enhance your professional growth and development, while ensuring you feel valued, inspired and appreciated at work.

Keurig Dr Pepper is an equal opportunity employer and recruits qualified applicants and advances in employment its employees without regard to race, color, religion, gender, sexual orientation, gender identity, gender expression, age, disability or association with a person with a disability, medical condition, genetic information, ethnic or national origin, marital status, veteran status, or any other status protected by law.

A.I. Disclosure: 

KDP uses artificial intelligence to assist with initial resume screening and candidate matching. This technology helps us efficiently identify candidates whose qualifications align with our open roles.  If you prefer not to have your application processed using artificial intelligence, you may opt out by emailing your resume and qualifications directly to kdpjobs@kdrp.com.