Customer Team Lead –National Coffee Accounts 

Customer Team Lead –National Coffee Accounts 

Mississauga, ON

Hybrid (3+ days – per corporate policy) 

Full-time


The Customer Team Lead is accountable for total business ownership across Loblaws (LCL) and Canadian Tire (CTC), driving profitable growth, strategic partnership, and flawless execution. This individual will be required to live and coach our values, becoming a culture model for the rest of the team.

This leader defines and delivers the retailer growth agenda, translating market, shopper, and retailer insights into clear, winning strategies and ensuring disciplined execution across the organization.
Success requires the ability to operate at the intersection of strategy, finance, and execution, leading cross-functional teams, influencing senior stakeholders, and consistently delivering results in a complex retail environment while leveraging global scale.

What You Will Own

1. Enterprise Customer Strategy

• Define and lead the end-to-end customer strategy, aligned to retailer priorities and generating long-term category value
• Build and execute Joint Business Plans (JBP) with clear growth ambition delivering mutual customer/KDP growth
• Establish KDP as a strategic partner and category leader providing solutions to drive LCL and CTC market share

2. Full P&L Accountability

• Own and deliver Net Sales, Gross Profit, and Trade Investment performance
•  Lead pricing, promotion, and investment strategy with a rigorous ROI mindset
• Anticipate and manage risks across demand, supply, and financial performance

3. Senior Stakeholder Influence & Negotiation

• Build trusted, senior-level relationships at the retailer, ensuring a robust understanding of LCL/CTC priorities, market conditions and solutions-oriented mindset
• Lead complex, high-stakes negotiations that create mutual value
• Influence customer strategy by bringing forward insight-led, commercially grounded recommendations

4. Cross-Functional Leadership

• Collaborate with internal teams: RGM, Supply Chain, and Commercialization
• Drive accountability across teams to consistently deliver results

5. Growth Architecture & Innovation

• Identify and unlock new growth platforms (distribution, format, digital, innovation)
•  Expand presence across banners, formats, and shopper occasions
•  Build integrated plans that drive both category growth and share gain

6. Team Leadership & Talent Development

• Lead and develop a high-performing team of Key Account Managers with a strong culture aligned to the KDP and sales team values
• Build capability, accountability, and succession pipeline
• Create a culture of ownership, transparency, and performance

CAD $105,700 - $137,500 annually.

Actual placement within the compensation range may vary depending on experience, skills, and other factors. Annual bonus based on performance and eligibility. Benefits, subject to eligibility: medical, dental, disability, life insurance, paid time off (including vacation and personal time), RRSP with company match, tuition reimbursement, employee and family assistance program, and coffee discount.

What Success Looks Like

• Consistent delivery of profitable growth and share gains
• Elevated strategic partnership status with customers
•  Strong execution across all commercial levers

 A high-performing, promotable team pipeline

Qualifications

• 7–10+ years of CPG experience with national or key account leadership
• Proven success managing large, complex retailers in Canada (Loblaws, Walmart, Canadian Tire, or equivalent), Loblaws experience considered an asset
• Strong track record of P&L ownership and delivering growth
• Advanced capability in negotiation, analytics, and cross-functional leadership

Keurig Dr Pepper (Nasdaq: KDP) is a leading beverage company with more than 150 owned, licensed and partner brands that meet a wide range of needs and occasions. Our North American refreshment beverage business holds leadership positions across carbonated soft drinks, water, juice and mixers with a portfolio of iconic brands such as Dr Pepper®, Canada Dry®, Mott’s®, Peñafiel®, GHOST®, Snapple®, Clamato® and Core Hydration®. Our global coffee business spans more than 100 markets and includes the leading Keurig® single‑serve brewing system in the U.S. and Canada, along with powerhouse brands such as Peet’s, L’OR and Jacobs, and other regional coffee leaders. Our more than 50,000 employees aim to enhance the experience of every beverage and coffee occasion while making a positive impact for people, communities and the planet.

We strive to be an employer of choice, providing a culture and opportunities that empower our team to grow and develop. We offer robust benefits to support your health and wellness as well as your personal and financial well-being. We also provide employee programs designed to enhance your professional growth and development, while ensuring you feel valued, inspired and appreciated at work.

Whatever your area of expertise, at KDP you can be a part of a team that’s proud of its brands, partnerships, innovation and growth. Will you join us?

Keurig Dr Pepper is an equal opportunity employer and recruits qualified applicants and advances in employment its employees without regard to race, color, religion, gender, sexual orientation, gender identity, gender expression, age, disability or association with a person with a disability, medical condition, genetic information, ethnic or national origin, marital status, veteran status, or any other status protected by law.

A.I. Disclosure: 
KDP uses artificial intelligence to assist with initial resume screening and candidate matching. This technology helps us efficiently identify candidates whose qualifications align with our open roles.  AI does not make hiring decisions; all decisions throughout the hiring process are made by talent acquisition team members.  If you prefer not to have your application processed using artificial intelligence, you may opt out by emailing your resume and qualifications directly to kdpjobs@kdrp.com in lieu of clicking Apply. In order for your application to be considered and opted out of AI, you must include the words "AI Opt-Out" and either job title and location or Job ID # in the email subject line in your email application.

Vacancy Transparency : This role is being posted for an existing vacancy.