Quality Analyst

Frisco, TX ID de la oferta 146717 Categoría de la oferta Cadena de Suministros Nivel de empleo Colaborador Individual Tipo de puesto Tiempo completo

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Job Overview:

The Analyst role will support the day-to-day administration, data management, ticket tracking, documentation, and content review activities for KDP’s Docebo Learning Management System. This role is intended for a developing professional who is building LMS, data, process, and documentation skills while supporting established workflows under guidance from the LMS program owner.

This position will help ensure training records, user support, LMS content, system documentation, and reporting processes are accurate, organized, and consistently maintained. The role will work closely with internal stakeholders across EHS, Quality, Supply Chain, HR, and site teams to support LMS operations, troubleshoot routine user issues, and improve the consistency of LMS support processes.

Key Responsibilities

LMS Administration & Site Support

Support routine Docebo administrative activities, including course maintenance, learning plan support, user enrollment support, audience/group updates, and basic troubleshooting.
Help maintain organized records of support requests, recurring issues, resolutions, and follow-up actions.
Support site leaders, trainers, and functional contacts with basic LMS navigation, enrollment, completion, and reporting questions.

Ticket Management & User Support

Monitor and manage incoming LMS support requests and provide solutions through the designated ticket intake process.
Identify recurring support themes and help recommend updates to job aids, FAQs, communications, or SOPs.
Escalate complex technical or system issues to the LMS program owner, IT, Docebo Support, or other appropriate support teams.

Reporting & Data Management

Assist with recurring reports, ad hoc data requests, and dashboard support.
Support data-related cleanup activities tied to learners, enrollments, completions, courses, audiences, and learning plans.

SOPs, Work Instructions & Technical Documentation

Document standard processes for ticket handling, user troubleshooting, course setup, reporting, content review, and admin tasks.
Maintain organized documentation libraries so support materials are easy to find and use.
Convert repeated support responses into reusable templates, FAQs, and process guidance.

Total Rewards:

Salary Range: $70,000 to $90,000
Actual placement within the compensation range may vary depending on experience, skills, and other factors
Benefits, subject to election and eligibility: Medical, Dental, Vision, Disability, Paid Time Off (including paid parental leave, vacation, and sick time), 401k with company match, Tuition Reimbursement, and Mileage Reimbursement
Annual bonus based on performance and eligibility

Requirements:

Bachelor’s degree preferred, or equivalent combination of education and relevant work experience.
Entry-level professional experience in learning systems, HR/L&D, EHS, Quality, operations support, data administration, business analysis, or related field.

Strong attention to detail and ability to follow established procedures.

Comfortable working with data, spreadsheets, reports, and documentation.
Strong written communication skills, with the ability to explain steps clearly for non-technical users.
Ability to manage multiple requests, track details, and follow through on assigned tasks.
Willingness to learn LMS administration, reporting, support processes, and system governance.

Preferred Qualifications

Experience with Docebo or another Learning Management System.
Strong skills with in the Microsoft Office Suite, with particular focus on Microsoft Excel, SharePoint, Forms, Planner, Teams, or Power BI.
Experience creating SOPs, job aids, process documentation, or user support materials.
Experience supporting a ticketing process, shared mailbox, help desk, or internal support workflow.

Key Skills & Competencies

Detail orientation
Data accuracy and validation
Customer/user support mindset
Clear written communication
Process documentation
Problem solving
Follow-through and organization
Continuous improvement mindset
Ability to learn new systems
Cross-functional collaboration
Comfort working with established procedures and evolving processes

Company Overview:

Keurig Dr Pepper (Nasdaq: KDP) is a leading beverage company with more than 150 owned, licensed and partner brands that meet a wide range of needs and occasions. Our North American refreshment beverage business holds leadership positions across carbonated soft drinks, water, juice and mixers with a portfolio of iconic brands such as Dr Pepper®, Canada Dry®, Mott’s®, A&W®, Peñafiel®, GHOST®, 7UP®, Snapple®, Clamato® and Core Hydration®. Our global coffee business spans more than 100 markets and includes the leading Keurig® single‑serve brewing system in the U.S. and Canada, along with powerhouse brands such as Peet’s, L’OR and Jacobs, and other regional coffee leaders. Our more than 50,000 employees aim to enhance the experience of every beverage and coffee occasion while making a positive impact for people, communities and the planet.

We strive to be an employer of choice, providing a culture and opportunities that empower our team to grow and develop. We offer robust benefits to support your health and wellness as well as your personal and financial well-being. We also provide employee programs designed to enhance your professional growth and development, while ensuring you feel valued, inspired and appreciated at work.

Whatever your area of expertise, at KDP you can be a part of a team that’s proud of its brands, partnerships, innovation and growth. Will you join us?

Keurig Dr Pepper is an equal opportunity employer and recruits qualified applicants and advances in employment its employees without regard to race, color, religion, gender, sexual orientation, gender identity, gender expression, age, disability or association with a person with a disability, medical condition, genetic information, ethnic or national origin, marital status, veteran status, or any other status protected by law

A.I. Disclosure:

KDP uses artificial intelligence to assist with initial resume screening and candidate matching. This technology helps us efficiently identify candidates whose qualifications align with our open roles. AI does not make hiring decisions; all decisions throughout the hiring process are made by talent acquisition team members. If you prefer not to have your application processed using artificial intelligence, you may opt out by emailing your resume and qualifications directly to kdpjobs@kdrp.com in lieu of clicking Apply. Please include the job title and location or Job ID # in the email subject line in order for your email application to be considered.

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