Customer Supply Chain Analyst in Burlington, MA at Keurig Dr Pepper

Date Posted: 7/3/2020

Job Snapshot

Job Description

The Customer Supply Chain Analyst will provide the analysis to determine mid- & long-term plant production staffing that will ensure the Away From Home-B2B Supply Chain is set to service customer requirements at the lowest possible operating costs.

What you will do:

  • Compile and evaluate a market-based and event-driven forecast for in-line products, new products, business development and market assessment
  • Partner with internal customers such as product commercial/marketing, finance, brand management, sale, and customer marketing to collaborate on a forecast recommendation
  • Utilize available sources of customer data available for forecasting and supply chain management to effectively mine and summarize data for interpretation.
  • Supports Customers, Sales, Marketing, and Customer Care team in order-entry and order-management
  • Understand how sales trends, promotional activity and shipment patterns will affect demand and make appropriate adjustments to forecasts
  • Create a positive experience for the Customer by consistently providing superior service
  • Work with finance to provide supporting data to translate rolling forecast into financial models
  • Supports order fulfillment activities between Logistics, Order Management and Distribution Centers (DCs)
  • Manages escalated and unresolved issues in cost-efficient and timely manner. Process requires effective decision making, priority management and teamwork with the supply chain
  • Represents team on cross-functional task-force projects and initiatives
  • Track and improve forecast accuracy metrics
  • Serve as effective backup to other Product Supply Account Leads and Demand Planning Analysts
  • Support model creation for annual volume budget process as needed
  • Acquire new skills and knowledge to stay at the forefront of demand planning and demand planning systems
  • Models the Keurig Green Mountain values
  • Follows all policies, procedures, ergonomic standards and safety requirements directed by Keurig Green Mountain and the department
  • Performs other job related duties as requested by management



-Bachelor’s degree in Marketing, Business Administration, Statistics, Accounting, Mathematics or similar analytical degree or equivalent experience; MBA or MPA degree preferred
-3+ years of experience performing sales, forecasting or marketing analysis preferably in the consumer products industry or 3-9 years of progressive experience in product supply (preferably for a manufacturer of consumer products)
-Experience working with Order Management/ERP systems, databases, software systems and Microsoft Office Suites, particularly Microsoft Excel
-High level of attention to detail
-Strong deductive reasoning, statistical analysis, mathematical and communication skills
-High threshold for working and thriving in an ambiguous, fast-paced environment, e.g. ability to pivot quickly and adapting as you go
-Demantra or similar demand-planning soft experience preferred
-Ability to work effectively with minimal supervision under tight deadlines.
-Ability to interact comfortably at all levels of the organization
-Comfortable learning and working with a variety of technology tools (ERP systems, Trade and Demand management systems, Reporting and ad-hoc data retrieval tools) including advanced MS Office skills (Excel, PowerPoint, Access) including ability to utilize pivot tables, V-lookups, filters, and summarize data graphically
-Ability to uphold safety standards, participates in continuous process improvement on the job, and follows our manufacturing best practices.
Requires full knowledge of the organization, products, and/or services.
-Excellent verbal and written communication skill
-Ability to travel up to 10%

Keurig Dr Pepper Inc. is an equal opportunity employer and affirmatively seeks diversity in its workforce. Keurig Dr Pepper Inc. recruits qualified applicants and advances in employment its employees without regard to race, color, religion, gender, sex, sexual orientation, gender identity, gender expression, age, disability, genetic information, ethnic or national origin, marital status, veteran status, or any other status protected by law. EOE Minorities/Females/Protected Veterans/Disabled