Customer Service Representative in Allentown, PA at Keurig Dr Pepper

Date Posted: 11/19/2020

Job Snapshot

Job Description

The Allentown operation is a state of the art aseptic bottling and variety packaging facility along with a full beverage distribution center.  The site operation will function on the foundational principles of TPM (Total Productive Maintenance); principles of Lean manufacturing and Six Sigma; and the power of High Performance Teams.  All associates at the Allentown site will have specific accountability and ownership to the site operations and to their respective functional business operation.  The site will run on state of the art enterprise information technology systems and manufacturing execution systems; and with highly automated processing equipment, packaging equipment, and material movement equipment; and very standardized lean processes.  This position will be responsible for the Maintenance functions for the Manufacturing site.

The Customer Service Representative is responsible for order management of all finished goods (to include returns processing), management of warehouse shipping supplies and packaging goods for Variety Pack Operations, timely processing of goods issuing/goods receipt validation and general customer service.  Support as required for shipping, receiving, inventory cycle counting/research, carrier tracking/escalations, etc. Assure prompt, accurate, and systematic handling of finished goods and raw materials orders while providing outstanding customer service. 

Shift and Schedule: This is a full time position working on Monday - Friday must have the flexibility to work weekends and holidays as required or scheduled.

Position Responsibilities

  • Review orders / shipping information and delivery date input
  • Order floor stock with shelf life material
  • Interface with manufacturing personnel, purchasing personnel, etc. on material status and production planning issues
  • Delivery creation – Create customer and transfer deliveries in SAP-EWM.  Ensure that orders are shipped from correct warehouse based on stock availability
  • Customer pickup schedules – Schedule pickup appointments
  • Daily schedule – Prepare next day schedule incorporating Ryder, customer shipments.  Data entry of all additional information needed to complete daily schedule. Obtain special instructions from sales orders in SAP-EWM.
  • Prepare Customs paperwork as necessary.
  • Assist Ryder personnel on and off site with order information obtained from SAP-EWM.
  • Process paperwork for LTL; Prepare paperwork and schedule transportation for special request shipments such as machinery, raw materials, samples and vendor returns.
  • Run all necessary reports for department period end and special projects.
  • Maintain departmental budget reports, operational metrics and tracking systems




  • 1 year of customer service experience in a Warehouse/distribution or Manufacturing environment
  • 1 year working knowledge of Microsoft Word and Excel
  • 1 year of experience using SAP or a similar warehouse management system

Company Overview & EEO Statement

Keurig Dr Pepper (KDP) is a leading coffee and beverage company in North America with dual headquarters in Burlington, MA and Plano, TX, with annual revenue in excess of $11 billion. KDP holds leadership positions in soft drinks, specialty coffee and tea, water, juice and juice drinks and mixers, and markets the #1 single serve coffee brewing system in the U.S. The Company maintains an unrivaled distribution system that enables its portfolio of more than 125 owned, licensed and partner brands to be available nearly everywhere people shop and consume beverages. With a wide range of hot and cold beverages that meet virtually any consumer need, KDP key brands include Keurig®, Dr Pepper®, Green Mountain Coffee Roasters®, Canada Dry®, Snapple®, Bai®, Mott’s® and The Original Donut Shop®. The Company employs more than 25,000 employees and operates more than 120 offices, manufacturing plants, warehouses and distribution centers across North America.

Benefits built for you: Our people are the heart of our business, which is why we offer robust benefits to support your health and wellness as well as your personal and financial well-being. We also provide employee programs designed to enhance your professional growth and development while ensuring you feel valued, inspired and appreciated at work.

Keurig Dr Pepper Inc. is an equal opportunity employer and affirmatively seeks diversity in its workforce. Keurig Dr Pepper Inc. recruits qualified applicants and advances in employment its employees without regard to race, color, religion, gender, sex, sexual orientation, gender identity, gender expression, age, disability, genetic information, ethnic or national origin, marital status, veteran status, or any other status protected by law. EOE Minorities/Females/Protected Veterans/Disabled

Candidates must be able to pass a background check and drug test, as applicable for the role.