Benefits Administration Analyst in Plano, TX at Keurig Dr Pepper

Date Posted: 3/29/2020

Job Snapshot

Job Description

The myHR team is a customer-obsessed team that supports employees, managers, and other HR functions to provide simple, knowledgeable, and efficient solutions that drive operational excellence and business results. The myHR Benefits Administration Specialist position at Keurig Dr. Pepper is responsible for supporting the Human Resources service delivery model and by providing front-line customer service and support to employees, managers, HR Field staff for questions, issues, and problems related to all benefits policies and initiatives. This position carries out the duties and responsibilities of this function and ensures compliance with Company policies and procedures in addition to required federal and local regulations. 

What you will do:

  • Customer Service: acts as tier 2 Benefits support for the US workforce in resolution of a wide variety of employee and manager issues – actively triaging and resolving escalated benefits inquires. Provides Tier 2 coaching/counseling advice to managers and employees, and work to resolve employee benefits issues quickly. Regularly remains online and available to answer employee questions using customer contact technology according to the team’s collectively-created support schedule.
  • HR Benefits Administration: performs Benefits administrative, transactional, and vendor management activities including supporting retirement and pension processing, benefits reporting, and service award administration. Collaborates with the Benefits COE to support related initiatives and activities.
  • Project & Process Management: Participates in small to medium process improvement initiatives that require a basic working knowledge of formal project management.
  • Compliance: Supports the compliance needs of benefit plans to include retirement plan valuations, audits, 5500’s, IRS, and ACA reporting.

Other necessary functions:

  • Models the Company values – we innovate with passion; partner for mutual success; play to win; and brew a better world
  • Has knowledge of multiple HR Services programs, including design, compliance and legal issues.
  • Professional maturity and the ability to work under general supervision to organize and prioritize work, with high level of accuracy, and handle highly confidential information.
  • Demonstrated ability in handling highly sensitive and confidential matters effectively and discreetly.
  • Creates and revises internal and external process documentation.
  • Serve as support and/or documentation role in Sarbanes-Oxley (SOX) preparation and audits of HR Shared Services processes.
  • Ensures company compliance with all HR compliance and administration requirements.
  • Follows all policies, procedures, ergonomic standards, and safety requirements directed by Keurig and the department.
  • Performs other job related duties as requested by management.


What you must have:

  • BA/BS in Human Resources, Management, or a related field required.
  • 5+ years of experience in a fast-paced, high volume, customer-focused environment, with an emphasis on interpersonal relationship building and employee relations.
  • Union experience highly preferred.
  • Certified Benefits Professional (CBP) or equivalent preferred.
  • Minimum 3+ years of benefits and retirement experience.
  • Impeccable written and verbal communication skills required.
  • Familiarity with HRIS systems; Workday preferred.
  • Familiarity with Contact Center systems; ServiceNow preferred.
  • Proficient with intermediate data manipulation functions in Microsoft Excel (Pivot; vlookup; charting)
  • Proficient with Microsoft Office (Work, Excel, PowerPoint, Outlook) product suite; SharePoint and Microsoft Teams a plus.
  • Expert collaborator who builds strong relationships with HR partners and business leaders.
  • Reliable attention to detail and proven analytical skills.
  • PHR/SPHR/SHRM-CP/SHRM-SCP certification a plus.
  • Ability to travel up to 10% sporadically.



Company Overview & EEO Statement

Keurig Dr Pepper (KDP) is a leading coffee and beverage company in North America with dual headquarters in Burlington, MA and Plano, TX, with annual revenue in excess of $11 billion. KDP holds leadership positions in soft drinks, specialty coffee and tea, water, juice and juice drinks and mixers, and markets the #1 single serve coffee brewing system in the U.S. The Company maintains an unrivaled distribution system that enables its portfolio of more than 125 owned, licensed and partner brands to be available nearly everywhere people shop and consume beverages. With a wide range of hot and cold beverages that meet virtually any consumer need, KDP key brands include Keurig®, Dr Pepper®, Green Mountain Coffee Roasters®, Canada Dry®, Snapple®, Bai®, Mott’s® and The Original Donut Shop®. The Company employs more than 25,000 employees and operates more than 120 offices, manufacturing plants, warehouses and distribution centers across North America.

Benefits built for you: Our people are the heart of our business, which is why we offer robust benefits to support your health and wellness as well as your personal and financial well-being. We also provide employee programs designed to enhance your professional growth and development while ensuring you feel valued, inspired and appreciated at work.

Keurig Dr Pepper Inc. is an equal opportunity employer and affirmatively seeks diversity in its workforce. Keurig Dr Pepper Inc. recruits qualified applicants and advances in employment its employees without regard to race, color, religion, gender, sex, sexual orientation, gender identity, gender expression, age, disability, genetic information, ethnic or national origin, marital status, veteran status, or any other status protected by law. EOE Minorities/Females/Protected Veterans/Disabled

Candidates must be able to pass a background check and drug test, as applicable for the role.