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Territory Manager, Service & Operations

Vancouver, British Columbia Job ID 95768 Job Category Warehouse Job Level Manager Position Type Full-Time

Territory Manager Service & Operations - Van Houtte Coffee Services

As part of the Keurig Dr. Pepper family, Van Houtte Coffee Services was founded on the heritage of generations of coffee service entrepreneurs and pride ourselves on the highest levels of customer service day-in and day-out.

Founded upon the knowledge of nearly a century of roasting expertise, Van Houtte Coffee Services is proud of our Van Houtte® Master Roaster heritage. As a division of Keurig Canada, we combine this rich history to the revolutionary innovations of the Keurig® brewing system, bringing to our customers a unique combination of technology and tradition. Together, we provide the perfect brew.

With 25 branches across Canada and more than 450 employees, we serve over 1 million cups every single day.

We are a dynamic, ever changing and fast paced environment and are proud to be part of Canada’s top 100 employers and Canada’s Top 100 Employers for young professionals.


The Territory Manager Service & Operations, will report directly to the Senior Manager Service Operations for VHCS. This individual will be an integral part of the National Leadership Team, which is comprised of other Territory Managers operating on a national scale. 10-15% travel requirement, anually. 

The TM will be responsible and accountable for driving sustainable and profitable growth for his region. He/she will lead a total of 45 employees. He/She will be based in Vancouver, British Columbia.

The position will include the following responsibilities:

  • Lead and be accountable for the overall operating performance of his/her region.
  • Champion the development, implementation and sustainability of a regional vision and strategic plan.
  • Provide leadership to a large regional team with an emphasis on developing and maintaining a culture focused on people, customer service and industry best practices.
  • Develop, monitor and administer the national operations programs within the region to ensure efficiency and profitability are achieved and maintained.
  • Collaborate with the national senior leadership team to identify industry trends and strategic growth opportunities (new business, organic growth and customer retention) for the region. Drive the execution of sales strategies and plans with the region’s Sales team.
  • Collaborate with the national senior leadership to identify and implement strategies to improve operational efficiencies, safety, and quality.
  • Champion our H&S initiatives and commitments throughout the region by leading by example and ensuring H&S remains a key top priority.
  • Achieve established KPIs and financial annual operating plan (AOP) objectives with a focus on top-line growth.
  • Execute the VHCS strategic business plan centered on sales growth, cost management and people management.
  • Ensure customer service commitments and standards are upheld across the region.


  • Recent leadership, organizational and operational changes will require the territory manager to effectively lead and navigate the team through the challenges associated with transformational change.
  • The opportunity to create and drive a business vision and strategy, and mobilize a team towards a cultural shift focused on customer service, people and growth.
  • The opportunity to be part of an organization that aims to build profitable and sustainable growth, while aligning and developing the best talents.
  • The opportunity to drive and support cost management efficiencies to reinvest in different aspects of our business (technology, image, innovation).



  • A Bachelor’s degree in Business Administration or equivalent, combined with a minimum of 10 years of relevant experience, including 5 years in a management position within a sales, operations and customer service focused environment.
  • A proven track record in managing a sizeable profit centre, with direct responsibility for Operations.
  • Experience in establishing and managing individual and team performance metrics.
  • A solid track record in leading and mobilizing sizeable teams, including experience in leading cultural change, as well as operational optimization change initiatives



  • Able to establish and maintain relationships with people at all levels; promotes a collaborative environment through diplomatic handling of situations.
  • Comfortable working and collaborating across an organization, and capable of leading through influence within a matrix structure.
  • A results-oriented leader, that clearly defines mutual expectations of self and others, and takes appropriate actions to ensure obligations are met. Strong at evaluating challenges and opportunities, plan strategies and making decisions.
  • A strategic thinker with the ability to establish clear team direction but also able to balance the need for a hands-on and detailed approach to tactical implementation.
  • Motivates others and facilitates successful goal accomplishment by promoting a clear sense of purpose, inspiring a positive attitude to work and a strong desire to succeed among team members.



Annual salary range: CAD $89,900.00 to CAD $157,300.00

Actual placement within the compensation range may vary depending on experience, skills, and other factors.

Annual bonus based on performance and eligibility.

Company Overview

Keurig Dr Pepper (NASDAQ: KDP) is a leading beverage company in North America, with a portfolio of more than 125 owned, licensed and partners brands and powerful distribution capabilities to provide a beverage for every need, anytime, anywhere. We operate with a differentiated business model and world-class brand portfolio, powered by a talented and engaged team that is anchored in our values. We work with big, exciting beverage brands and the #1 single-serve coffee brewing system in North America at KDP, and we have fun doing it! 
Together, we have built a leading beverage company in North America offering hot and cold beverages together at scale. Whatever your area of expertise, at KDP you can be a part of a team that’s proud of its brands, partnerships, innovation, and growth. Will you join us? 
We strive to be an employer of choice, providing a culture and opportunities that empower our team of ~28,000 employees to grow and develop.  We offer robust benefits to support your health and wellness as well as your personal and financial well-being. We also provide employee programs designed to enhance your professional growth and development, while ensuring you feel valued, inspired and appreciated at work.
Keurig Dr Pepper is an equal opportunity employer and affirmatively seeks diversity in its workforce. Keurig Dr Pepper recruits qualified applicants and advances in employment its employees without regard to race, color, religion, gender, sexual orientation, gender identity, gender expression, age, disability or association with a person with a disability, medical condition, genetic information, ethnic or national origin, marital status, veteran status, or any other status protected by law.


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