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Director Operations

Tempe, Arizona Job ID 100293 Job Category Other Job Level Director Position Type Full-Time

The Director of Operations drives strategic analysis, execution, and organizational development to achieve financial and non-financial goals in addition to creating a lean mindset throughout the assigned DSD facility to improve safety, productivity and performance through standardization and process discipline. 

This role is accountable for the development of field personnel and achieving performance objectives in Safety, Quality, Delivery, Productivity, and Growth.  Through active leadership the Director of Sales Operations will:

  • Drive accident and injury reduction and vehicle accident reduction targets in assigned facility.
  • Provide case management and follow up on all SAFE system cases and ensure that proper accident investigations, classifications, follow-ups and Root Cause Counter Measures are determined.
  • Drive Safety First culture by ensuring monthly Regulatory and Safety in Motion training is completed by all employees and Safety Playbooks are implemented with 100% compliance.
  • Ensure regulatory compliance by conducting OSHA style audits and ensuring closure of any regulatory gaps to achieve 100% regulatory compliance.
  • Drive increase in First Pass Yield (FPY) and On Time and Accurate (OTA) score by addressing routing and delivery issues as well as ensuring pick accuracy exceeds 99.8% through full execution of Voice Pick standards and compliance to daily checklist and reduction of haulbacks.
  • Drive reduction in waste by ensuring assigned facility meets or exceeds break/shrink/obsolescence goals on a cost per case basis.
  • Ensure labor costs in the warehouse and delivery operations of assigned facility meet or beat plan on a cost per case basis by driving home Warehouse University principles, including the deployment of the Warehouse Self Assessment tool.
  • Communicate regularly with internal and external partners and customers through weekly operations calls and as needed meetings to ensure high level of customer service is maintained.
  • Supervise and train multiple teams or large teams of drivers, warehouse workers and loaders
  • Drive facility-level engagement plans and ensure employee engagement in large teams and/or across many sites
  • P&L Responsibility:  Responsible for the management of the facility

The ideal candidate will possess a proven track record of improving safety results, successful continuous improvement initiatives and superior cost and management results.  This candidate will have strong leadership and communication skills; excellent verbal and written skills along with experience presenting to regional leadership teams, local leadership teams, and front line employees.  Possess a background in the management of Warehouse, Inventory and Delivery.  They will have knowledge of Department of Transportation (DOT), Federal, State and Environmental Health & Safety (EHS) compliance.  The candidate will have experience working with MHE, (material handling equipment) understand warehouse capacity requirements, building, loading, and delivery principals, FIFO and logistics principals. 


  • 3-7 years of leadership experience working in Warehouse, Inventory and Delivery
  • Strong understanding of Department of Transportation (DOT), Federal, State and Environmental Health & Safety (EHS) compliance
  • Experience presenting to executive leadership teams, local leadership teams, and front line employees
  • Ability to manage an operation strategically and tactically to deliver results and long term initiatives

Company Overview

Keurig Dr Pepper (NASDAQ: KDP) is a leading beverage company in North America, with a portfolio of more than 125 owned, licensed and partners brands and powerful distribution capabilities to provide a beverage for every need, anytime, anywhere. We operate with a differentiated business model and world-class brand portfolio, powered by a talented and engaged team that is anchored in our values. We work with big, exciting beverage brands and the #1 single-serve coffee brewing system in North America at KDP, and we have fun doing it! 
Together, we have built a leading beverage company in North America offering hot and cold beverages together at scale. Whatever your area of expertise, at KDP you can be a part of a team that’s proud of its brands, partnerships, innovation, and growth. Will you join us? 
We strive to be an employer of choice, providing a culture and opportunities that empower our team of ~28,000 employees to grow and develop.  We offer robust benefits to support your health and wellness as well as your personal and financial well-being. We also provide employee programs designed to enhance your professional growth and development, while ensuring you feel valued, inspired and appreciated at work.
Keurig Dr Pepper is an equal opportunity employer and affirmatively seeks diversity in its workforce. Keurig Dr Pepper recruits qualified applicants and advances in employment its employees without regard to race, color, religion, gender, sexual orientation, gender identity, gender expression, age, disability or association with a person with a disability, medical condition, genetic information, ethnic or national origin, marital status, veteran status, or any other status protected by law.


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