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Senior HR Continuous Improvement Specialist

Frisco, Texas Job ID 97206 Job Category Human Resources Job Level Individual Contributor Position Type Full-Time

Are you ready to join a growing, dynamic company? Keurig Dr Pepper is a modern beverage company, with more than 125 brands people know and love. We challenge the usual and always push beyond the expected. We are building a culture that is our competitive advantage – one that is growth focused, change resilient, collaborative, innovative, nimble, diverse, and inclusive.

Are you ready to grow? Here’s what will make you successful at KDP! We love passionate, courageous HR leaders who work with agility and are excited by new challenges. You’ll need consulting and influencing skills, a team-first, entrepreneurial spirit, business insight and analytical capability, and a heart for supporting the needs of our employees.

Will you be the next member of our talented team? If you’re ready, here’s more about the job!

The Senior HR Operations Continuous Improvement Specialist is a part of the myHR team, world class, value added, and client-driven team that works in partnership with other functions to provide strategic, simple and efficient solutions for KDP employees. The Sr HR Operations Continuous Improvement specialist position aims to improve operational efficiency and employee experience. This role needs someone who is proactive, organized, skilled at communicating as well as familiar with continuous improvement processes.

Your Responsibilities will include:

  • Project & Process Management: The role involves spearheading process improvement initiatives with the following key responsibilities:
    • Lead the inception and execution of process improvement projects for the most widely used and impactful HR processes (ex: onboarding, leave of absence, termination, etc.).
    • May develop agendas for and facilitate kaizen or other lean events.
    • Develop comprehensive project plans encompassing project scope, objectives, deliverables, dependencies, resource needs, and establish timelines for processes identified for improvement.
    • Serve as a catalyst for change, fostering a culture of continuous improvement within the organization.
    • Acquire expertise in HR technology platforms, staying abreast of new tools and features, and championing the adoption of our suite of tools.
    • Regularly reviewing and auditing key HR processes that help to drive the employee experience to identify areas of opportunity
  • HR Program Analytics & Consulting: Your tasks will include:
    • Assist in tracking KPIs for the entire HR operation and for each individual queue within ServiceNow.
    • Collecting data from diverse sources and conducting thorough analysis to interpret and summarize the findings, recognizing trends and providing valuable insights for teams with queues within ServiceNow.
    • Identifying the root causes of operational challenges and potential areas for improvement.
    • Making recommendations to other departments within HR on how to improve key HR processes.
    • Developing, testing, and executing strategies aimed at achieving desired outcomes aligned with business objectives.
    • Coordinating and managing the implementation of changes within ServiceNow HR Service Delivery to enhance overall efficiency and employee experience. This may include assisting with user acceptance testing, acting as a change champion, helping to document project timelines and milestones, etc.
  • Customer Service:
    • Conducts access management, process management, and provides support for knowledge and production, including issue resolution and documentation management.
    • Assists in the daily operations concerning all myHR ServiceNow requests and the maintenance of associated systems and processes.
    • Participates in knowledge base management by generating, reviewing, and approving article content and engaging with stakeholders to address questions and clarifications.
    • Collaborates in managing to uphold system quality and mitigate adverse impacts and risks to the business.
    • Shares best practices on process creation and ServiceNow across departmental and functional teams.
    • Able to influence across departments to encourage adoption of ServiceNow and drive improvement in KPIs

Work Schedule: This role is available hybrid (2/3) or 100% onsite. Core work hours are 8:00am-5:00pm.

Total Rewards

  • Benefits, subject to election and eligibility: Medical, Dental, Vision, Disability, Paid Time Off (including paid parental leave, vacation, and sick time), 401k with company match, Tuition Reimbursement, and Mileage Reimbursement
  • Annual bonus based on performance and eligibility


Education & Experience:

  • Minimum of 2+ years work experience in project management and process improvement supporting implementation, enhancements, data analytics
  • Experience with ServiceNow Case Management, Knowledge Management and Service Portal or HR Service Delivery preferred
  • Broad knowledge of multiple Human Resources functions (i.e., Benefits / L&D / Talent Management / Onboarding) preferred
  • Workday experience preferred
  • Proficient with Microsoft Office (Word, Excel, PowerPoint, Teams, Outlook) product suite
  • Bachelor’s degree in business, Human Resources or related degree preferred or AA with 2 years or GED with 4 years of work experience in lieu of
  • Preferred experience includes leading or working knowledge of Kaizen sessions
  • Preferred six sigma yellow or green belt

Company Overview

Keurig Dr Pepper (NASDAQ: KDP) is a modern beverage company with a bold vision built to deliver growth and opportunity.  We operate with a differentiated business model and world-class brand portfolio, powered by a talented and engaged team that is anchored in our values. We work with big, exciting beverage brands and the #1 single-serve coffee brewing system in North America at KDP, and we have fun doing it! 


Together, we have built a leading beverage company in North America offering hot and cold beverages together at scale. Whatever your area of expertise, at KDP you can be a part of a team that’s proud of its brands, partnerships, innovation, and growth. Will you join us? 


We strive to be an employer of choice, providing a culture and opportunities that empower our team of ~28,000 employees to grow and develop.  We offer robust benefits to support your health and wellness as well as your personal and financial well-being. We also provide employee programs designed to enhance your professional growth and development, while ensuring you feel valued, inspired and appreciated at work. 


Keurig Dr Pepper is an equal opportunity employer and affirmatively seeks diversity in its workforce. Keurig Dr Pepper recruits qualified applicants and advances in employment its employees without regard to race, color, religion, gender, sexual orientation, gender identity, gender expression, age, disability or association with a person with a disability, medical condition, genetic information, ethnic or national origin, marital status, veteran status, or any other status protected by law. 


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