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Associate Manager, Operations

Dartmouth, Nova Scotia Job ID 100911 Job Category Warehouse Job Level Supervisor Position Type Full-Time

Founded on the heritage of generations of coffee services entrepreneurs Van Houtte Coffee Services prides itself on offering the highest levels of customer service day in day out.  We brew over 1 000 000 cups of coffee every day, in 25 cities from coast to coast.  We offer exciting careers and growth opportunities in a dynamic, challenging, ever-changing and fast paced work environment.  We are proud to be part of Canada's Top 100 employers and Canada's Top 100 employers for young professionals. 

We are currently looking for an Operations Manager to join our team. This is a key role to ensure our success of our operations within the Atlantic Region.

What you will do:

  • Oversee our delivery and warehouse teams composed of Technical, Delivery and Warehouse Associates. (15-20)
  • Ensure that all customers are receiving top level service and that service levels are met.
  • Supervise warehouse activities and ensure inventory targets are attained (i.e.: inventory values, days of inventory on hand, etc.)
  • Maintain positive staff relations through consistent and effective communication including staff meetings, weekly reviews, route rides, and one on one communication.
  • Make sure relevant administrative procedures are carried out correctly and efficiently in accordance with company policies.
  • Oversee and manage administrative processes and procedures, ensuring these are executed and completed efficiently and in accordance with corporate policy
  • Manage, and support the employee lifecycle (recruitment, orientation, and onboarding, retention, and offboarding). Provide coaching and performance feedback, supporting professional growth, training, and development
  • Ensures an inclusive and collaborative work environment that is aligned with KDP values and policies
  • Collaborate closely with Associate Managers and leaders across the territory and country to promote synergy

The selected candidate will be part of a dynamic and passionate team within a fast-growing, ever-changing organization. In addition to a competitive compensation package including benefits, commissions, RRSP, vacation time, we also offer tuition reimbursement and much more!


Our company culture might be for you if:

  • You are a customer first, roll-up-my-sleeves and get-it-done enthusiast.
  • You see grey zones, blurry lines and change as an opportunity to improve.
  • You chase down solutions to obstacles and revel when faced with challenges.
  • You preach teamwork, resourcefulness and entrepreneurial thinking.

This role might be for you if:

  • You have strong experience in operations and people management (5 years)
  • You are a good communicator who likes to coach, lead and build high-performance teams
  • You are problem solver who easily navigates through ambiguity and unforeseen situations
  • You like planning, optimizing and playing within key performance indicators
  • You foster a safe work environment by promoting Occupational Health and Safety policies.

Company Overview

Keurig Dr Pepper (NASDAQ: KDP) is a leading beverage company in North America, with a portfolio of more than 125 owned, licensed and partners brands and powerful distribution capabilities to provide a beverage for every need, anytime, anywhere. We operate with a differentiated business model and world-class brand portfolio, powered by a talented and engaged team that is anchored in our values. We work with big, exciting beverage brands and the #1 single-serve coffee brewing system in North America at KDP, and we have fun doing it! 
Together, we have built a leading beverage company in North America offering hot and cold beverages together at scale. Whatever your area of expertise, at KDP you can be a part of a team that’s proud of its brands, partnerships, innovation, and growth. Will you join us? 
We strive to be an employer of choice, providing a culture and opportunities that empower our team of ~28,000 employees to grow and develop.  We offer robust benefits to support your health and wellness as well as your personal and financial well-being. We also provide employee programs designed to enhance your professional growth and development, while ensuring you feel valued, inspired and appreciated at work.
Keurig Dr Pepper is an equal opportunity employer and affirmatively seeks diversity in its workforce. Keurig Dr Pepper recruits qualified applicants and advances in employment its employees without regard to race, color, religion, gender, sexual orientation, gender identity, gender expression, age, disability or association with a person with a disability, medical condition, genetic information, ethnic or national origin, marital status, veteran status, or any other status protected by law.


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